Operations Executive

Experian Asia Pacific; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Experian Asia Pacific in Kuala Lumpur is seeking an organized Operations Associate to support daily process execution, data handling, and customer service. You will collaborate with internal teams and vendors to ensure timely and accurate delivery of information and services.

The role requires attention to detail, proficiency in MS Excel, and the ability to multi-task in a fast-paced environment while upholding company policies and operational standards.

Qualifications

• Detail-oriented with a good appreciation for operations & procedures.
• Computer literacy; MS Excel and Word advantageous.
• Energetic; able to work independently & collaboratively.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Provide day-to-day operational support, including order fulfillment, delivery coordination, data management, and administrative activities.
• Liaise and coordinate with data vendors, service providers, and internal stakeholders to ensure smooth operational processes.
• Perform accurate data entry, updates, and maintenance of operational records and databases.
• Follow up with relevant stakeholders to ensure resolution of customer requests and operational issues.
• Support the implementation and adherence of company policies, procedures, and operational standards.
• Monitor assigned tasks and ensure KPIs are achieved.
• Identify and escalate operational issues when necessary, while proactively driving solutions and improvements.

Skills

Detail-oriented

MS Excel

MS Word

Data management

Education

High school diploma

Tools

MS Excel

MS Word

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data and innovate. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 25,200 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

This role offers an excellent opportunity to gain exposure across multiple business functions while contributing to the smooth execution of operational processes. The successful candidate will work closely with various internal teams and stakeholders, ensuring operational efficiency and delivering excellent support to both customers and the business.

Key Responsibilities

• Provide day-to-day operational support, including order fulfillment, delivery coordination, data management, and administrative activities.
• Liaise and coordinate with data vendors, service providers, and internal stakeholders to ensure smooth operational processes.
• Perform accurate data entry, updates, and maintenance of operational records and databases.
• Follow up with relevant stakeholders to ensure resolution of customer requests and operational issues.
• Support the implementation and adherence of company policies, procedures, and operational standards.
• Monitor assigned tasks and ensure key performance indicators (KPIs) are achieved.
• Identify and escalation operational issues when necessary, while proactively driving solutions and improvements.

Qualifications

High school diploma, general education degree or equivalent Detail-oriented & with a good appreciation for operations & procedures Computer literacy, proficient with MS Excel and Word is added advantages Energetic, ability to work both independently & collaboratively Ability to work effectively in a fast-paced environment Able to multi-task and work under pressure