Operations & Control Tower Intern

Ninja Mart; Subang Jaya; On-site; MYR 16,740 - 24,552; Full time

Job summary

Ninja Mart in Malaysia seeks an Operations Administration trainee to support daily operational tasks, maintain trackers, and assist with order processing. You will ensure data accuracy in Google Sheets and Excel and help create dashboards for performance monitoring.

You should be pursuing or recently completing a Diploma/Degree in Business Administration, Supply Chain / Logistics, Operations Management, or Information Systems / Data Analytics, with strong attention to detail and good

Qualifications

• Pursuing or recently completed diploma/degree in Business Administration, Supply Chain / Logistics, Operations Management, Information Systems / Data Analytics or related fields.
• Proficient in Google Sheets / Microsoft Excel and comfortable working with data, reports, and dashboards.
• Strong attention to detail and ability to follow processes; good communication and coordination skills.

Responsibilities

• Support daily operational administrative tasks and documentation
• Maintain and update operational trackers, reports, and dashboards
• Ensure data accuracy across Google Sheets / Excel
• Assist with order processing, status updates, and exception tracking
• Support process documentation and continuous improvement initiatives
• Monitor order flow, fulfilment, and delivery status
• Track SLA performance, missed cases, and pending breach risks
• Identify operational exceptions and elevate issues promptly
• Support daily control tower reporting and performance summaries
• Assist in coordination between operations, warehouse, and transport teams
• Perform data validation and basic analysis for reporting
• Prepare ad-hoc reports as required by the operations team
• Support audits, reconciliations, and operational reviews
• Assist with any other operational tasks assigned by the supervisor

Skills

Google Sheets

Microsoft Excel

Data analysis

Attention to detail

Communication

Coordination

Ownership

Education

Diploma/Degree in Business Administration

Diploma/Degree in Supply Chain / Logistics

Diploma/Degree in Operations Management

Diploma/Degree in Information Systems / Data Analytics

Tools

Google Sheets

Microsoft Excel

Job description

Operations Administration

Job Description

Operations Administration

• Support daily operational administrative tasks and documentation
• Maintain and update operational trackers, reports, and dashboards
• Ensure data accuracy across Google Sheets / Excel
• Assist with order processing, status updates, and exception tracking
• Support process documentation and continuous improvement initiatives

Control Tower Operations

• Monitor order flow, fulfilment, and delivery status
• Track SLA performance, missed cases, and pending breach risks
• Identify operational exceptions and elevate issues promptly
• Support daily control tower reporting and performance summaries
• Assist in coordination between operations, warehouse, and transport teams

General Support

• Perform data validation and basic analysis for reporting
• Prepare ad-hoc reports as required by the operations team
• Support audits, reconciliations, and operational reviews
• Assist with any other operational tasks assigned by the supervisor

Job Description

• Currently pursuing or recently completed a Diploma / Degree in:
• Business Administration
• Supply Chain / Logistics
• Operations Management
• Information Systems / Data Analytics or related fields
• Proficient in Google Sheets / Microsoft Excel
• Comfortable working with data, reports, and dashboards
• Strong attention to detail and ability to follow processes
• Good communication and coordination skills
• Willingness to learn and take ownership of tasks

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.