Onsite IT Support Pro: Windows, Printers & New Hire Setup

SGET Pte Ltd; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Annual Bonus

Annual Leave

Medical and Hospitalisation Leave

Overtime Pay

Medical Insurance

Allowance Provided

5 Working Days

Job summary

Jora Malaysia is seeking an L1 IT Support professional to provide onsite technical support to end users and ensure smooth day-to-day IT operations. The ideal candidate should have hands-on experience in onsite IT support, new joiner deployment, OS troubleshooting, and printer support.

Responsibilities include Level 1 onsite support, new joiner IT deployment, Windows OS issues, printers, and basic network connectivity; escalate to L2/L3 as needed; maintain records and assist with asset

Qualifications

• Min 1 year of experience in IT onsite support, desktop support, or service desk support.
• Hands-on experience with new joiner deployment and IT equipment setup.
• Good knowledge of Windows OS troubleshooting and configuration.
• Experience troubleshooting printers, drivers, and printing issues.
• Basic knowledge of networking concepts, including LAN, Wi-Fi, IP, DNS, and VPN.
• Good troubleshooting and problem-solving skills.
• Strong customer service and communication skills.
• Able to work independently and provide onsite support to users.
• Candidates with Microsoft 365 / Active Directory support experience will have an added advantage.

Responsibilities

• We are looking for an L1 IT Support professional to provide onsite technical support to end users and ensure smooth day-to-day IT operations.
• Key Responsibilities
• Provide Level 1 onsite IT support to end users for hardware, software, and basic network-related issues.
• Perform new joiner IT deployment, including setting up laptops/desktops, user accounts, software, peripherals, and other IT equipment.
• Troubleshoot and resolve Windows OS and operating system-level issues, including system errors, software installation, configuration, and performance issues.
• Provide support for printers and printing-related issues, including printer setup, connectivity, driver installation, and troubleshooting.
• Install, configure, and maintain laptops, desktops, monitors, printers, and other IT peripherals.
• Handle basic troubleshooting for network connectivity, Wi-Fi, VPN, and other common end-user IT issues.
• Escalate complex or unresolved technical issues to the appropriate L2/L3 support team.
• Maintain accurate records of incidents, requests, IT assets, and troubleshooting activities.
• Assist with IT asset management, equipment deployment, collection, and replacement.
• Provide professional and timely technical support to users onsite.

Skills

IT onsite support

New joiner deployment

Windows troubleshooting

Printers and printing

Networking basics

Troubleshooting skills

Customer service

Independent work

Microsoft 365 / Active Directory

Job description

Jora Malaysia is seeking an L1 IT Support professional to provide onsite technical support to end users and ensure smooth day-to-day IT operations. The ideal candidate should have hands-on experience in onsite IT support, new joiner deployment, OS troubleshooting, and printer support.

Responsibilities include Level 1 onsite support, new joiner IT deployment, Windows OS issues, printers, and basic network connectivity; escalate to L2/L3 as needed; maintain records and assist with asset