Onsite IT Support & Operations Analyst

Eastman Chemical; Kampung Gebeng; On-site; MYR 39,000 - 67,000; Full time

Job summary

Eastman Chemical in Malaysia is seeking an IT Operations Support professional for Kuantan plants. The role focuses on onsite helpdesk, desktop support, and working with global IT and APR second-line teams to ensure reliable infrastructure and application support for client services.

You will engage with local vendors, follow ITIL standards, participate in regional projects, and occasionally travel for project needs or after-hours support.

Qualifications

• Experience in IT desktop support and service delivery.
• Ability to coordinate with global IT teams and regional stakeholders.
• Willingness to travel occasionally and support after hours when required.
• Familiarity with ITIL practices and incident management.

Responsibilities

• Provide on-site IT desktop operation and service delivery for plant sites.
• Act as backup for server support in Kuantan.
• Follow global IT standards, policies and compliance requirements.
• Assist in implementing global and local IT projects.
• Coordinate with local vendors to ensure high-quality service.
• Support plant users and manufacturing systems across sites.

Skills

IT support

Desktop support

Vendor coordination

Tools

ITIL

Remote monitoring

Job description

Eastman Chemical in Malaysia is seeking an IT Operations Support professional for Kuantan plants. The role focuses on onsite helpdesk, desktop support, and working with global IT and APR second-line teams to ensure reliable infrastructure and application support for client services.

You will engage with local vendors, follow ITIL standards, participate in regional projects, and occasionally travel for project needs or after-hours support.