IT Support

2C2P; Kuala Lumpur; On-site; MYR 44,640 - 78,120; Full time

Job summary

2C2P is seeking an Office IT Support professional in Malaysia to provide day‑to‑day IT assistance for the Kuala Lumpur office. You will handle ticketing, hardware and software provisioning, and onboarding/offboarding processes.

Responsibilities include managing network infrastructure, AV equipment, licensing, vendor coordination, and regional IT collaboration with HR and Facilities. Fluency in Bahasa Malaysia and English is required.

Qualifications

• 3–5 years of experience in mobile or full‑stack application development.
• Good command in Bahasa Malaysia and English.

Responsibilities

• Provide IT support for Malaysia office employees.
• Manage IT ticketing system with SLA targets.
• Conduct remote and on-site troubleshooting for hardware, software, and network issues.
• Maintain knowledge base and self-service documentation for common issues.
• Procure, configure, and deploy laptops, desktops, monitors, and peripherals.
• Manage IT asset inventory and lifecycle (onboarding, transfers, offboarding).
• Coordinate with vendors for hardware repairs, warranties, and replacements.
• Implement asset tracking system with quarterly audits.
• Install, configure, and update corporate software.
• Manage software license compliance and renewals for Malaysia entity.
• Administer user access provisioning/deprovisioning.
• Support software installation.
• Monitor and maintain local network infrastructure (WiFi, switches, routers, firewalls).
• Manage meeting room AV equipment, video conferencing systems (Zoom, Teams).
• Coordinate with regional IT for connectivity issues and ISP management.
• Implement network security policies and access controls.
• Execute IT onboarding checklist for new hires (equipment setup, access grants, orientation).
• Conduct IT offboarding procedures for departing employees (equipment recovery, access revocation).
• Provide new hire IT training sessions (security awareness, tool usage).
• Manage relationships with local IT vendors (ISP, hardware suppliers, service providers).
• Coordinate with Finance for IT budget tracking and procurement approvals.
• Maintain audit‑ready documentation for compliance requirements.
• Coordinate with local HR for employee lifecycle events.
• Partner with Facilities for office moves, expansions, or renovations.
• Provide IT support in Bahasa Malaysia and English.
• Translate IT communications and documentation for local staff.
• Support local regulatory filings requiring IT documentation.

Skills

IT support

Remote troubleshooting

Hardware troubleshooting

Software installation

User support

Documentation

Tools

Ticketing system

Network monitoring

AV equipment

Zoom

Teams

Job description

Work location: The Vertical Business Suite, Bangsar South., Malaysia

Working time: Mon - Fri 9:00 am - 6:00 pm, work at the office 100%

Key Responsibilities

Helpdesk & User Support

• Provide IT support for Malaysia office employees
• Manage IT ticketing system with SLA targets
• Conduct remote and on-site troubleshooting for hardware, software, and network issues
• Maintain knowledge base and self-service documentation for common issues

Hardware & Asset Management

• Procure, configure, and deploy laptops, desktops, monitors, and peripherals
• Manage IT asset inventory and lifecycle (onboarding, transfers, offboarding)
• Coordinate with vendors for hardware repairs, warranties, and replacements
• Implement asset tracking system with quarterly audits

Software & License Management

• Install, configure, and update corporate software
• Manage software license compliance and renewals for Malaysia entity
• Administer user access provisioning/deprovisioning
• Support software installation

Network & Infrastructure Support

• Monitor and maintain local network infrastructure (WiFi, switches, routers, firewalls)
• Manage meeting room AV equipment, video conferencing systems (Zoom, Teams)
• Coordinate with regional IT for connectivity issues and ISP management
• Implement network security policies and access controls

Onboarding & Offboarding

• Execute IT onboarding checklist for new hires (equipment setup, access grants, orientation)
• Conduct IT offboarding procedures for departing employees (equipment recovery, access revocation)
• Provide new hire IT training sessions (security awareness, tool usage)

Local Compliance & Vendor Management

• Manage relationships with local IT vendors (ISP, hardware suppliers, service providers)
• Coordinate with Finance for IT budget tracking and procurement approvals
• Maintain audit‑ready documentation for compliance requirements

Regional Coordination

• Coordinate with local HR for employee lifecycle events
• Partner with Facilities for office moves, expansions, or renovations

Local Language Support

• Provide IT support in Bahasa Malaysia and English
• Translate IT communications and documentation for local staff
• Support local regulatory filings requiring IT documentation

Qualifications

• 3 – 5 years of experience in mobile or full‑stack application development
• Good command in Bahasa Malaysia and English