Online Sales & Service Specialist

Aglow Medical Group Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Aglow Medical Group Sdn Bhd is seeking an Online Sales & Service (OSS) representative to manage online inquiries, convert leads into customers, and provide exceptional client support. You will perform high-volume outbound calls, qualify leads, and collaborate with marketing to improve lead quality and sales performance.

The role emphasizes professional communication, CRM logging, and achieving sales targets.

Qualifications

• Experience handling high-volume outbound sales calls.
• Ability to identify and qualify potential leads through conversations and research.
• Ability to persuade prospects by understanding needs and presenting solutions.

Responsibilities

• Conduct high-volume outbound calls to prospective clients to introduce products/services and generate interest.
• Identify and qualify potential leads through phone conversations, follow-up calls, and market research.
• Persuade potential clients to make purchases by understanding their needs, presenting tailored solutions, and addressing objections.
• Achieve and exceed individual sales targets while contributing to overall team sales goals.
• Provide excellent customer service by responding to inquiries, resolving concerns, and guiding clients through the sales process.
• Accurately record and manage client interactions, follow-ups, and sales activities within the CRM system.

Skills

Outbound calls

Lead qualification

CRM management

Cross-functional collaboration

Sales target achievement

Customer service

Communication quality

Tools

CRM system

Job description

Aglow Medical Group Sdn Bhd is seeking an Online Sales & Service (OSS) representative to manage online inquiries, convert leads into customers, and provide exceptional client support. You will perform high-volume outbound calls, qualify leads, and collaborate with marketing to improve lead quality and sales performance.

The role emphasizes professional communication, CRM logging, and achieving sales targets.