Online Fulfillment & Logistics Lead

WHITE HOUZE FOOD SDN. BHD.; Penang; On-site; MYR 39,000 - 61,000; Full time

Job summary

WHITE HOUZE FOOD SDN. BHD. is seeking an Online Fulfillment, Logistic and Customer Service professional to manage end-to-end order fulfilment across their e-commerce channels and lead the online packer team.

Responsibilities include processing orders, packing accuracy, coordinating couriers, and delivering excellent customer service while resolving issues promptly and coaching the team for continuous improvement.

Qualifications

• Experience handling online orders and fulfillment across multiple channels.
• Ability to manage stock, packaging materials, and courier pickups.
• Strong communication to resolve customer enquiries and issues.

Responsibilities

• Process orders from official website and marketplaces, verify details before fulfilment.
• Pick, pack, and record each order with accuracy and check batch/expiry/date.
• Book courier pickups, generate labels, track shipments, and handle returns and issues.

Skills

Order processing

Logistics coordination

Customer service

Team leadership

Education

Diploma in Logistics

Tools

Shopee

Lazada

TikTok Shop

Job description

WHITE HOUZE FOOD SDN. BHD. is seeking an Online Fulfillment, Logistic and Customer Service professional to manage end-to-end order fulfilment across their e-commerce channels and lead the online packer team.

Responsibilities include processing orders, packing accuracy, coordinating couriers, and delivering excellent customer service while resolving issues promptly and coaching the team for continuous improvement.