Online Fulfillment & Customer Service Lead

WHITE HOUZE FOOD SDN. BHD.; Penang; On-site; MYR 4,800 - 6,400; Full time

Job summary

Nutto Foods Sdn. Bhd. in Georgetown, Penang, is seeking an Online Fulfillment, Logistics and Customer Service lead to oversee end-to-end order processing, inventory checks, and courier coordination across website, Shopee, Lazada and TikTok Shop. You will drive accuracy and timely delivery.

This role requires coordinating with logistics partners, managing daily orders, and handling customer inquiries with a professional, helpful tone while supporting peak campaign periods.

Qualifications

• Experience in online fulfilment, logistics or customer service preferred.
• Strong communication and problem-solving skills for support across channels.
• Familiarity with e-commerce platforms is an advantage.

Responsibilities

• Process orders from the company website, Shopee, Lazada, TikTok Shop and other online platforms.
• Pick, check, pack, and prepare orders accurately according to company standards.
• Update order statuses and complete daily order processing within deadlines.
• Monitor inventory levels and report low-stock items promptly.
• Arrange parcel collection and coordinate deliveries with courier partners.
• Track shipments and follow up on delays, damages, or returns.
• Respond to customer enquiries via WhatsApp and e-commerce platforms; provide product and order updates.

Job description

Nutto Foods Sdn. Bhd. in Georgetown, Penang, is seeking an Online Fulfillment, Logistics and Customer Service lead to oversee end-to-end order processing, inventory checks, and courier coordination across website, Shopee, Lazada and TikTok Shop. You will drive accuracy and timely delivery.

This role requires coordinating with logistics partners, managing daily orders, and handling customer inquiries with a professional, helpful tone while supporting peak campaign periods.