E‑Commerce Operations Lead: Fulfillment & Inventory

United YL Printer Sdn Bhd; Kepong; On-site; MYR 60,000 - 90,000; Full time

Job summary

United YL Printer Sdn Bhd is seeking a results-driven Fulfillment Supervisor to oversee daily order processing and lead the e-commerce fulfillment team across TikTok Shop, Shopee and Lazada. You will monitor backlogs, ensure on-time shipping and drive efficiency through AI-enabled workflows.

The role requires a Bachelor’s degree and 2–4 years in e-commerce operations, with strong analytical and leadership skills.

Qualifications

• Bachelor’s degree in Business, Operations, Supply Chain, Logistics, or related field.
• 2–4 years of experience in e-commerce operations or fulfillment.
• Experience using TikTok Shop, Shopee or Lazada Seller Centre.
• Experience supervising a fulfillment or warehouse team.
• Proficient with WMS/ERP, inventory or order-management systems.
• Comfortable using AI tools to automate tasks and improve workflows.
• Strong analytical, organizational and problem-solving abilities.
• Ability to work independently and make decisions.
• Capable in fast-paced, high-volume environments.
• High integrity, confidentiality and accountability.

Responsibilities

• Oversee daily order processing and fulfillment across platforms.
• Lead and manage the fulfillment team to ensure accuracy and on-time shipping.
• Monitor backlogs, late shipments, cancellations and other issues.
• Prepare inventory replenishment forecasts based on sales trends and stock.
• Monitor inventory levels to minimise stockouts and overstock.
• Learn, operate and improve the Warehouse Management System.
• Investigate returns, refunds and disputes with supporting evidence.
• Coordinate processing of returned, damaged and rejected parcels.
• Develop and maintain SOPs, checklists and reports.
• Monitor performance metrics and team productivity.
• Identify operational problems and implement solutions with tech/AI.
• Collaborate with management and other departments to improve efficiency.
• Support other operational responsibilities as required.

Skills

Leadership

Analytical skills

Problem solving

Tech-savvy

WMS/ERP experience

Education

Bachelor’s degree

Tools

TikTok Shop

Shopee Seller Centre

Lazada Seller Centre

WMS

ERP

Job description

United YL Printer Sdn Bhd is seeking a results-driven Fulfillment Supervisor to oversee daily order processing and lead the e-commerce fulfillment team across TikTok Shop, Shopee and Lazada. You will monitor backlogs, ensure on-time shipping and drive efficiency through AI-enabled workflows.

The role requires a Bachelor’s degree and 2–4 years in e-commerce operations, with strong analytical and leadership skills.