Online Customer Service Representative

sunlight pharmacy kk sdn bhd; West Coast Division; On-site; MYR 39,000 - 61,000; Full time

Job summary

Sunlight Pharmacy seeks a Sales Executive with hands-on e-commerce experience to drive online sales across Shopee, Lazada, and TikTok Shop, coordinating campaigns with suppliers, marketing teams, and outlet sales staff. The role requires a Diploma or above and at least 2 years in online sales.

You will optimise product listings, manage promotions, and ensure seamless execution across online and offline channels.

Qualifications

• Diploma or above in Business, Marketing, ECommerce, or a related field.
• At least 2 years of experience managing online sales or e-commerce platforms.
• Hands-on experience with platforms such as Shopee, Lazada and TikTok Shop; ability to plan online campaigns.

Responsibilities

• Drive Sunlight Pharmacy's online sales across all e-commerce platforms.
• Manage and optimise online marketplace operations, including listings and campaigns.
• Coordinate promotion execution between suppliers, marketing teams and outlet sales teams.
• Ensure marketing campaigns are implemented consistently online and offline.
• Monitor online sales performance and suggest improvements to boost sales.

Skills

Online sales management

Coordination

Communication

Independence

Education

Diploma or above in Business/Marketing/ECommerce

Tools

Shopee Seller Centre

Lazada Seller Centre

TikTok Shop

Job description

We are looking for a Sales Executive with hands-on experience in e-commerce platforms such as Shopee, Lazada, or similar marketplaces. The ideal candidate will drive online sales performance while coordinating promotional campaigns with suppliers, marketing teams, and retail outlets to ensure successful execution across both online and offline channels.

We are looking for a Sales Executive with hands-on experience in e-commerce platforms such as Shopee, Lazada, or similar marketplaces. The ideal candidate will drive online sales performance while coordinating promotional campaigns with suppliers, marketing teams, and retail outlets to ensure successful execution across both online and offline channels.

Job Requirements

Diploma or above in Business, Marketing, ECommerce, or a related field.

At least 2 years of experience managing online sales or e-commerce platforms.

Hands-on experience with platforms such as Shopee Seller Centre, Lazada Seller Centre, TikTok Shop, or similar. Experience in planning and executing online sales campaigns and site promotions.Strong coordination, communication, and organisational skills. Able to work independently and meet deadlines.

Responsibilities

• Drive Sunlight Pharmacy's online sales performance across all e-commerce platforms.
• Manage and optimise online marketplace operations, including product listings and campaign execution.
• Coordinate promotion execution between suppliers, marketing teams, and outlet sales teams.
• Ensure effective implementation of marketing campaigns across online and offline channels.
• Monitor online sales performance and recommend improvements to increase sales.

Sunlight Pharmacy is one of the largest pharmacy in east Malaysia, with currently 32 outlets and over 50 pharmacists providing professional healthcare service to the community of Borneo. This is a company emphasizing in providing care, and improving health awareness among the public. Continuous professional updates are being provided to all team members from time to time. Great team spirit is the driving force that keeps the company growing over the years.

Employees are the lifeblood of every organization and in Sunlight Pharmacy, our employees are our family members. We invest in our employees to help them develop, achieve and excel in their career goals.

Whether you're a seasoned professional seeking for your next challenge, or just starting your career and looking for a stable Company that creates career building opportunities, we offer ample training and development programs that will empower you to expand your skills and capabilities.

In Sunlight Pharmacy, we invite you to share our vision and our commitment towards providing quality and professional health services to improve the health, wellness and quality of life of the community.