Onboarding Support Executive

KPay Group; Kuala Lumpur; On-site; MYR 184,000 - 266,000; Full time

Job summary

KPay Group is seeking an Onboarding Support Executive to deliver a smooth onboarding experience for UK merchants. You will be the main contact during the onboarding journey, guiding account setup, collecting documents, and coordinating with internal teams to activate accounts.

The role requires attention to detail, customer focus, and the ability to work in a fintech environment from Malaysia, with UK time-zone alignment. English fluency is essential; Mandarin is a plus.

Qualifications

• Degree holder / Higher Diploma or above.
• Minimum 1 year of relevant experience in operations, customer service, account servicing, preferably in business, or related fields.
• Careful and attentive, with high accuracy in document and data verification.
• Strong command of written and spoken English.
• Proficiency in written Chinese and spoken Mandarin is an advantage, as the role may involve supporting Chinese-speaking stakeholders.
• Require to work in the UK\'s time zone.
• Require to follow UK public holidays schedule.

Responsibilities

• Assist in merchant onboarding process and account activation, ensuring smooth setup and complete merchant profile in a timely manner
• Contact merchants to collect required application documents and information, either by messages, emails and/or phone calls.
• Answer overseas merchants enquiries whenever appropriate.
• Being the account owner during merchant onboarding process.
• Assist in data entry and verification related to client onboarding.
• Monitor progress based on pre-set schedules to meet deadlines and service standards.
• Careful and attentive, and customer oriented mindset.

Skills

English proficiency

Mandarin Chinese

Education

Degree or Higher Diploma

Tools

MS Office

Job description

KPay Group ("KPay") is a leading fintech company committed to empowering businesses of all sizes through simple, seamless, smart and secure technology solutions. Serving more than 89,000 merchants across Australia, Hong Kong, Japan, and Singapore, KPay helps unlock growth potential by building a one-stop platform for financial management, business operations, and digital transformation.

In 2024, KPay raised a record-breaking USD 55 million in its Series A funding round - the largest globally in the payments sector that year. The company has since been recognised as PayTech of the Year at the 2025 Asia FinTech Awards, selected on Forbes Asia’s 100 to Watch list in 2025 and ranked among the Singapore\'s Top FinTech Companies 2026 list, curated by Tech in Asia and Statista.

About the Role

As an Onboarding Support Executive, you will play a key role in delivering a seamless onboarding experience for our UK merchants. Acting as the primary point of contact throughout the onboarding journey, you will guide merchants through account setup, verify documentation, coordinate with internal teams, and ensure accounts are activated accurately and efficiently. If you\'re detail-oriented, customer-focused, and enjoy working in a fast-paced fintech environment, we\'d love to hear from you.

Responsibilities

• Assist in merchant onboarding process and account activation, ensuring smooth setup and complete merchant profile in a timely manner
• Contact merchants to collect required application documents and information, either by messages, emails and/or phone calls.
• Answer overseas merchants enquiries whenever appropriate.
• Being the account owner during merchant onboarding process.
• Assist in data entry and verification related to client onboarding.
• Monitor progress based on pre-set schedules to meet deadlines and service standards.
• Careful and attentive, and customer oriented mindset.

Requirements

• Degree holder / Higher Diploma or above.
• Minimum 1 year of relevant experience in operations, customer service, account servicing, preferably in business, or related fields.
• Careful and attentive, with high accuracy in document and data verification.
• Strong command of written and spoken English.
• Proficiency in written Chinese and spoken Mandarin is an advantage, as the role may involve supporting Chinese-speaking stakeholders.
• Proficiency in MS Office and English Word Processing.
• Require to work in the UK\'s time zone.
• Require to follow UK public holidays schedule.