Account Manager

United States Digital Space LLC; Kuala Lumpur; On-site; MYR 100,000 - 160,000; Full time

Job summary

United States Digital Space LLC in Kuala Lumpur is seeking an experienced Account Manager to drive growth across APAC for cross-border merchants. You will own key relationships, unlock share of wallet, and deliver payments expertise to help merchants scale.

The role requires a proactive networker with 4+ years in enterprise client management, a solid understanding of payments, and the ability to coordinate cross-functional teams in a fast-paced environment. Office-based with occasional travel.

Qualifications

• 4+ years of experience managing enterprise-level clients in a fast-paced environment.
• Proven track record of increasing share of wallet, cross-selling and upselling for digital/retail clients.
• Understanding of payments is a big plus.
• Excellent communication and ability to coordinate with cross-functional teams.

Responsibilities

• Be fully responsible for the success and satisfaction of your merchants.
• Drive growth through increasing the share of wallet, cross-selling and upselling, bringing valuable insights, and building strong relationships with key contacts.
• Build and sustain relationships with merchant stakeholders and leverage those relationships to drive best-in-class merchant experience.
• Assess, clarify, and validate customer needs; deliver payments expertise and guidance to merchants as they craft their payments strategy; coordinate internal projects for your merchants.
• Work with colleagues in the global company team.

Skills

Enterprise client management

Sales & account growth

Payments knowledge

Project management

Cross-functional collaboration

Job description

This is the company

the company provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At the company, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Account Manager

We’re looking for an experienced and proactive Account Manager to help reach our APAC ambitions. As part of the commercial team, you will be managing key account relationships across multiple industries and channels for our cross-border merchants. You are responsible for driving growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with our largest enterprise merchants and key contacts. The ideal candidate is a born networker with a sharp commercial acumen, who thrives in a fast-paced, diverse and entrepreneurial environment. You will strive to understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow

What you'll do

• Be fully responsible for the success and satisfaction of your merchants
• Drive growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with key contacts
• Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience
• Assess, clarify, and validate customer needs on an ongoing basis. You'll deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy.Coordinate any internal project regarding your merchants
• Work and collaborate with colleagues in the global the company team

Who you are

• You have at least 4+ years of experience managing enterprise level clients in a fast paced & dynamic environment
• You have a track record of winning share of wallet, cross selling & upselling deals for digital, and retail clients (such as e-commerce, gaming, OTA, streaming services etc.)
• Understanding of payments is a big plus
• You have excellent project management skills, orchestrating complex projects, working with cross-functional team to achieve the best results
• You're a high-energy, dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial drive
• You're passionate about pushing boundaries and creating value in the payment space
• You enjoy working in uncertain situations, and you can deal with ambiguity
• You're an excellent communicator who can build relations at all levels
• You can work seamlessly with a global, multicultural team
• Travel required (~10%)

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at the company.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you?

What's next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility.

This role is based out of our Kuala Lumpur office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.