On-Site Technical Support Engineer – Electroplating

MKS Inc.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

MKS Inc. (Atotech brand) Malaysia is seeking a Technical Service Specialist to partner with the Sales Team, delivering top-tier technical support and on-site services to customers while driving business growth.

You will assist with process optimization, troubleshoot issues, and prepare technical reports, reporting to the GMF Business Manager. You will travel up to 50% to support customers, ensure safety compliance, and provide professional technical responses while collaborating across

Qualifications

• Diploma or higher qualification in Chemistry, Chemical Engineering, or Industrial Science.
• 1–2 years of working experience in electroplating, water treatment, or wastewater-related environments.
• Good interpersonal and communication skills.
• Willingness to travel extensively as required by the role.

Responsibilities

• Delivering technical support and on-site services that meet or exceed customer expectations.
• Proactively supporting customers’ process and cost optimization initiatives, providing detailed feedback and recommendations.
• Ensuring all on-site activities are conducted in compliance with MKS Atotech’s safety standards.
• Providing clear, professional, and informative responses to customer technical enquiries.
• Collaborating with other departments to provide cross-functional support as required.
• Assisting customers with process troubleshooting and preparing relevant technical reports.
• Travelling as required, with up to 50% travel expected for customer support and on-site service activities.

Skills

Electroplating experience

Water treatment experience

Communication skills

Education

Diploma or higher qualification in Chemistry, Chemical Engineering, or Industrial Science

Job description

MKS Inc. (Atotech brand) Malaysia is seeking a Technical Service Specialist to partner with the Sales Team, delivering top-tier technical support and on-site services to customers while driving business growth.

You will assist with process optimization, troubleshoot issues, and prepare technical reports, reporting to the GMF Business Manager. You will travel up to 50% to support customers, ensure safety compliance, and provide professional technical responses while collaborating across