Technical Support Specialist

MKS Instruments; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

MKS Instruments, including the Atotech (an MKS brand) Malaysia team, seeks a Technical Service Specialist to deliver high-quality on-site services and technical support to customers. You will work with the Sales Team to troubleshoot issues, optimize processes, and identify opportunities to improve efficiency and cost savings, reporting to the GMF Business Manager.

Travel up to 50% is required, with strong emphasis on safety compliance and clear technical communication.

Qualifications

• Diploma or higher in Chemistry, Chemical Engineering, or Industrial Science.
• 1–2 years in electroplating, water treatment, or wastewater environments.
• Willingness to travel up to 50% as required by the role.

Responsibilities

• Deliver technical support and on-site services to customers.
• Troubleshoot technical issues and optimize customer processes.
• Provide feedback and recommendations to improve operational efficiency and cost-effectiveness.
• Ensure on-site activities comply with safety standards.
• Provide clear, professional responses to technical inquiries.
• Collaborate with other departments for cross-functional support.
• Prepare technical reports on process troubleshooting and findings.
• Travel up to 50% for customer support and on-site service activities.

Skills

Interpersonal skills

Communication skills

Analytical thinking

Problem solving

Resilience

Travel readiness

Education

Chemistry/Chemical Engineering/Industrial Science qualification

Job description

A Day in Your Life at MKS

As a Technical Service Specialist at Atotech (an MKS brand) Malaysia, you will work closely with the Sales Team to deliver high-quality technical support and on-site services to customers while contributing to business growth and market share expansion.

Reporting to the GMF Business Manager, you will support customers in optimizing their processes, troubleshooting technical issues, and identifying opportunities to improve operational efficiency and cost-effectiveness.

You Will Make an Impact By

• Delivering technical support and on-site services that meet or exceed customer expectations.
• Proactively supporting customers' process and cost optimization initiatives, providing detailed feedback and recommendations.
• Ensuring all on-site activities are conducted in compliance with MKS Atotech's safety standards.
• Providing clear, professional, and informative responses to customer technical enquiries.
• Collaborating with other departments to provide cross-functional support as required.
• Assisting customers with process troubleshooting and preparing relevant technical reports.
• Travelling as required, with up to 50% travel expected for customer support and on-site service activities.

Skills You Bring

• Diploma or higher qualification in Chemistry, Chemical Engineering, or Industrial Science.
• 1-2 years of working experience in electroplating, water treatment, or wastewater-related environments.
• Good interpersonal and communication skills.
• Strong analytical and problem-solving abilities.
• Resilience and the ability to work effectively in challenging situations.
• Willingness to travel extensively as required by the role.

#LI-DNI

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [e-mail].