Technical Support Specialist

Atotech an MKS Brand; Kuala Lumpur; Sur place; MYR 50 000 - 84 000; Plein temps

Résumé du poste

Atotech (an MKS brand) Malaysia is seeking a Technical Service Specialist to deliver high-quality technical support and on-site services to customers, working closely with the Sales Team to grow business. You will assist customers in optimizing processes and troubleshooting issues.

Reporting to the GMF Business Manager, you will support customers in process optimization, safety compliance, and the preparation of technical reports, with strong communication and analytical skills.

Qualifications

• Diploma or higher in Chemistry, Chemical Engineering, or Industrial Science.
• 1–2 years of electroplating, water treatment, or wastewater experience preferred.
• Strong communication and problem-solving skills.

Responsabilités

• Provide technical support and on-site services to customers.
• Assist process optimization and troubleshoot technical issues.
• Prepare technical reports and feedback for continuous improvement.
• Travel up to 50% to support customers and perform on-site service.

Connaissances

Interpersonal communication

Analytical thinking

Problem solving

Willingness to travel

Formation

Diploma or higher in Chemistry / Chemical Engineering / Industrial Science

Description du poste

As a Technical Service Specialist at Atotech (an MKS brand) Malaysia, you will work closely with the Sales Team to deliver high-quality technical support and on-site services to customers while contributing to business growth and market share expansion.

Reporting to the GMF Business Manager, you will support customers in optimizing their processes, troubleshooting technical issues, and identifying opportunities to improve operational efficiency and cost-effectiveness.

You Will Make an Impact By

• Delivering technical support and on-site services that meet or exceed customer expectations.
• Proactively supporting customers’ process and cost optimization initiatives, providing detailed feedback and recommendations.
• Ensuring all on-site activities are conducted in compliance with MKS Atotech’s safety standards.
• Providing clear, professional, and informative responses to customer technical enquiries.
• Collaborating with other departments to provide cross-functional support as required.
• Assisting customers with process troubleshooting and preparing relevant technical reports.
• Travelling as required, with up to 50% travel expected for customer support and on-site service activities.

Skills You Bring

• Diploma or higher qualification in Chemistry, Chemical Engineering, or Industrial Science.
• 1–2 years of working experience in electroplating, water treatment, or wastewater-related environments.
• Good interpersonal and communication skills.
• Strong analytical and problem-solving abilities.
• Resilience and the ability to work effectively in challenging situations.
• Willingness to travel extensively as required by the role.