Field Technical Support Specialist - On-Site Service

Atotech an MKS Brand; Kuala Lumpur; On-site; MYR 50,000 - 84,000; Full time

Job summary

Atotech (an MKS brand) Malaysia is seeking a Technical Service Specialist to deliver high-quality technical support and on-site services to customers, working closely with the Sales Team to grow business. You will assist customers in optimizing processes and troubleshooting issues.

Reporting to the GMF Business Manager, you will support customers in process optimization, safety compliance, and the preparation of technical reports, with strong communication and analytical skills.

Qualifications

• Diploma or higher in Chemistry, Chemical Engineering, or Industrial Science.
• 1–2 years of electroplating, water treatment, or wastewater experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Provide technical support and on-site services to customers.
• Assist process optimization and troubleshoot technical issues.
• Prepare technical reports and feedback for continuous improvement.
• Travel up to 50% to support customers and perform on-site service.

Skills

Interpersonal communication

Analytical thinking

Problem solving

Willingness to travel

Education

Diploma or higher in Chemistry / Chemical Engineering / Industrial Science

Job description

Atotech (an MKS brand) Malaysia is seeking a Technical Service Specialist to deliver high-quality technical support and on-site services to customers, working closely with the Sales Team to grow business. You will assist customers in optimizing processes and troubleshooting issues.

Reporting to the GMF Business Manager, you will support customers in process optimization, safety compliance, and the preparation of technical reports, with strong communication and analytical skills.