On-Site Technical Support Specialist — 50% Travel

MKS Instruments, Inc.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

MKS Instruments, Inc. Malaysia, operating as Atotech, is seeking a Technical Service Specialist who will work closely with the Sales Team to deliver high-quality technical support and on-site services to customers while contributing to business growth.

Reporting to the GMF Business Manager, you will troubleshoot issues, optimize processes, and travel up to 50% for field assignments, collaborating with cross-functional teams to improve efficiency and cost-effectiveness.

Qualifications

• Diploma or higher qualification in Chemistry, Chemical Engineering, or Industrial Science.
• 1–2 years of working experience in electroplating, water treatment, or wastewater-related environments.
• Good interpersonal and communication skills.
• Strong analytical and problem-solving abilities.
• Resilience and the ability to work effectively in challenging situations.
• Willingness to travel extensively as required by the role.

Responsibilities

• Delivering technical support and on-site services that meet or exceed customer expectations.
• Proactively supporting customers’ process and cost optimization initiatives, providing detailed feedback and recommendations.
• Ensuring all on-site activities are conducted in compliance with MKS Atotech’s safety standards.
• Providing clear, professional, and informative responses to customer technical enquiries.
• Collaborating with other departments to provide cross-functional support as required.
• Assisting customers with process troubleshooting and preparing relevant technical reports.
• Travelling as required, with up to 50% travel expected for customer support and on-site service activities.

Skills

Interpersonal skills

Communication skills

Analytical thinking

Problem solving

Willingness to travel

Team collaboration

Education

Diploma or higher qualification in Chemistry, Chemical Engineering, or Industrial Science

Job description

MKS Instruments, Inc. Malaysia, operating as Atotech, is seeking a Technical Service Specialist who will work closely with the Sales Team to deliver high-quality technical support and on-site services to customers while contributing to business growth.

Reporting to the GMF Business Manager, you will troubleshoot issues, optimize processes, and travel up to 50% for field assignments, collaborating with cross-functional teams to improve efficiency and cost-effectiveness.