On-Site IT Field Technician: Hardware Troubleshooting & AI

Micron Technology, Inc; Batu Kawan; On-site; MYR 40,000 - 60,000; Full time

Job summary

Micron Technology, Inc is seeking a Field Service Technician Location in Batu Kawan, Penang, Malaysia. You will be responsible for diagnosing and resolving customer-reported issues efficiently while ensuring high-level customer service and thorough documentation.

The ideal candidate should possess a diploma in Computer Science with 1-2 years of experience in the semiconductor industry, specifically in PC and laptop troubleshooting. Join Micron and contribute to innovative memory and storage solutions that enrich lives globally.

Qualifications

• Minimum 1-2 years working experience in semiconductor.
• Experience with troubleshooting PCs, laptops, and related peripherals.

Responsibilities

• Classify customer-reported issues accurately and meet resolution timelines.
• Provide first-level support for local servers and maintain incident documentation.
• Troubleshoot software and hardware failures related to PCs.

Skills

PC/Laptop/Hardware Troubleshooting

Customer Service

Network Problem Identification

AI-driven Solutions Development

Education

Diploma in Computer Science

Job description

Micron Technology, Inc is seeking a Field Service Technician Location in Batu Kawan, Penang, Malaysia. You will be responsible for diagnosing and resolving customer-reported issues efficiently while ensuring high-level customer service and thorough documentation.

The ideal candidate should possess a diploma in Computer Science with 1-2 years of experience in the semiconductor industry, specifically in PC and laptop troubleshooting. Join Micron and contribute to innovative memory and storage solutions that enrich lives globally.