IT Field Service Technician: AI-Driven Support & Uptime

Micron Technology, Inc; Simpang Ampat; On-site; MYR 30,000 - 50,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Paid family leave

Paid time-off program

Paid holidays

Job summary

Micron Technology, Inc is seeking an IT Field Service Technician in Penang, Malaysia. In this role, you will classify and resolve customer-reported issues promptly, ensure compliance in desktop environments, and provide first-level IT support. You will also utilize AI technologies to enhance processes.

The ideal candidate holds a Diploma in Computer Science with 1–2 years of semiconductor experience. We offer comprehensive benefits, including medical and paid time off, in an equal-opportunity workplace.

Qualifications

• Minimum 1–2 years of working experience in semiconductor.
• Experience with troubleshooting software and hardware failures.

Responsibilities

• Classify customer-reported problems using resolution accuracy.
• Meet specified timelines based on case priority.
• Provide first-level support for local servers.
• Perform installations, upgrades, and backups of software applications.
• Leverage AI technologies for improved efficiency.

Skills

PC/Laptop/Hardware troubleshooting

Customer service

AI-driven solutions development

Education

Diploma in Computer Science

Job description

Micron Technology, Inc is seeking an IT Field Service Technician in Penang, Malaysia. In this role, you will classify and resolve customer-reported issues promptly, ensure compliance in desktop environments, and provide first-level IT support. You will also utilize AI technologies to enhance processes.

The ideal candidate holds a Diploma in Computer Science with 1–2 years of semiconductor experience. We offer comprehensive benefits, including medical and paid time off, in an equal-opportunity workplace.