IT Field Service Technician: AI‑Driven Hardware & Support

1850 Micron Memory Malaysia SD; Penang; On-site; MYR 33,480 - 55,800; Full time

Job summary

1850 Micron Memory Malaysia SD is seeking an IT Support professional in Penang, Malaysia. The role involves troubleshooting customer-reported issues, maintaining desktop environments, and providing first-level server support.

Candidates should have a diploma in Computer Science and 1–2 years experience in the semiconductor industry, with a strong focus on customer service and technical support. Relevant knowledge in AI technologies is a plus.

Qualifications

• Minimum of 1–2 years of working experience in the semiconductor industry.
• Experience in troubleshooting PC/Laptop hardware and peripherals.

Responsibilities

• Classify customer-reported problems accurately.
• Meet specified timelines according to case priority.
• Identify and monitor recurring problems.
• Maintain a compliant desktop environment.
• Provide first-level support for local servers.
• Update knowledgebase and technical articles.
• Support uptime targets.
• Perform installations, upgrades, and backups.
• Troubleshoot software and hardware failures.
• Provide high-level customer service.

Skills

Troubleshooting

Customer service

Knowledge of AI technologies

Education

Diploma in Computer Science

Job description

1850 Micron Memory Malaysia SD is seeking an IT Support professional in Penang, Malaysia. The role involves troubleshooting customer-reported issues, maintaining desktop environments, and providing first-level server support.

Candidates should have a diploma in Computer Science and 1–2 years experience in the semiconductor industry, with a strong focus on customer service and technical support. Relevant knowledge in AI technologies is a plus.