IT Field Service Technician

Micron Technology; Batu Kawan; On-site; MYR 45,000 - 78,000; Full time

Job summary

Micron Technology in Penang, Batu Kawan, is seeking a Field Service Technician to classify customer-reported problems using resolution, system, and keywords, and to meet timelines by case priority.

You will provide first level support for local servers, maintain a compliant desktop environment, document incidents daily, and escalate to Engineering when needed. Diploma in CS and 1–2 years in semiconductor preferred.

Qualifications

• Diploma in Computer Science.
• Minimum 1-2 years working experience in semiconductor.
• Experience with PC/Laptop/Hardware and Peripherals Troubleshooting.

Responsibilities

• Classify customer problems using resolution, system and keywords and meet timelines by priority.
• Provide first level support for local servers and document daily incident status.
• Identify recurring problems and report to Engineering for resolution.
• Repair and maintain a compliant desktop environment and perform preventative maintenance.
• Assist other IT support groups and leverage AI to improve processes.

Education

Diploma in Computer Science

Tools

PC hardware

Windows OS

Networking basics

Job description

As a Field Service Technician at Micron Technology, you will successfully classify customer-reported problems through the accurate use of resolution, system, and keywords. You will then meet specified timelines according to case priority. You will identify and monitor recurring problems in order to document and/or report them to the Engineering group for resolution. You will also contribute to establishing and maintaining a compliant desktop environment by repairing and providing preventative maintenance of personal computers and related systems. Provide first level support for local servers and have access to IT network diagram.

Responsibilities and Tasks

• Meet timelines according to priority.
• Priority 1 – contact customer immediately, begin working on problem as soon as possible.
• Priority 2 – contact customer within 1 hour, begin working on problem within 2 hours.
• Priority 3 – contact customer within 12 hours, begin working on problem within 24 hours.
• Ensure customers and co-workers are kept abreast on the incident status by providing detailed daily incident documentation.
• Update and refer to the Worldwide Knowledgebase and the Field Services Best Practice Library.
• Read technical articles and entries about common fixes/bugs to stay current.
• Support uptime targets, warranted by Security Operations, by properly classifying workstations by Managed Level, PC Type, Windows patch level, and up-to-date anti-virus system.
• Perform all installations, upgrades, and backups of software and hardware applications.
• Troubleshoot software and hardware failures and identify network problems when they relate to PCs.
• Provide high-level customer service.
• Conduct computer system moves.
• Possess knowledge of area‑specific downloads and department procedures.
• Assist other IT support groups as needed.
• Maintain an expert level of computer EHS ERT Committee Member. MMP IT Risk Assessment PIC!
• Leverage Artificial Intelligence (AI) technologies to enhance business processes, including developing and implementing AI‑driven solutions to improve efficiency, accuracy, and operating as a culture vanguard towards infusing AI into everyday work.

Requirements

• Diploma in Computer Science.
• Minimum 1-2 year working experience in semiconductor.
• Experience with PC/Laptop/Hardware and Peripherals Troubleshooting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.