Officer, Logistic Operations (Return)

7-Eleven Malaysia Sdn Bhd; Klang City; On-site; MYR 28,000 - 47,000; Full time

Benefits offered by this job

Medical

Parking

Handphone Benefits

Petrol Card

Staff Discount

Job summary

7-Eleven Malaysia Sdn Bhd is seeking a Returns Operations Assistant to manage daily return activities, verify items, and coordinate with warehouse, transport, and store teams to resolve issues.

You will monitor status, prepare daily/weekly reports, ensure inventory accuracy, and handle discrepancies with care while complying with SOPs in a fast-paced environment; extended hours may be required. A diploma/degree in logistics or related field is preferred with 1–2 years in logistics or returns.

Qualifications

• Diploma or Degree in Logistics, Supply Chain, Business Administration, or related field.
• 1–2 years experience in logistics, warehouse, or return operations preferred.
• Good knowledge in inventory and return process handling.
• Basic computer knowledge, especially Microsoft Excel and reporting.
• Good communication and coordination skills.
• Able to work in a fast-paced operational environment.
• Strong problem-solving and follow-up skills.
• Detail-oriented and responsible in handling documentation and records.
• Able to work independently and as a team player.
• Willing to work extended hours when required.

Responsibilities

• Manage daily return operation activities and ensure timely processing
• Verify returned items and maintain accurate documentation records
• Coordinate with warehouse, transport, and store teams regarding return issues
• Monitor return status and follow up on pending cases
• Prepare daily and weekly return reports
• Ensure inventory accuracy for returned products
• Handle discrepancies, damages, and escalation cases professionally
• Ensure compliance with company SOP and operational procedures
• Support smooth logistics flow and minimize return delays

Skills

Communication skills

Coordination

Team player

Problem solving

Detail oriented

Independent

Fast-paced environment

Documentation

Education

Diploma/Degree in Logistics or related field

Tools

Microsoft Excel

Job description

Manage daily return operation activities and ensure timely processing

Verify returned items and maintain accurate documentation records

Coordinate with warehouse, transport, and store teams regarding return issues

Monitor return status and follow up on pending cases

Prepare daily and weekly return reports

Ensure inventory accuracy for returned products

Handle discrepancies, damages, and escalation cases professionally

Ensure compliance with company SOP and operational procedures

Support smooth logistics flow and minimize return delays

Job Requirements

Diploma or Degree in Logistics, Supply Chain, Business Administration, or related field.

Minimum 1–2 years experience in logistics, warehouse, or return operations preferred.

Good knowledge in inventory and return process handling.

Basic computer knowledge, especially Microsoft Excel and reporting.

Good communication and coordination skills.

Able to work in a fast-paced operational environment.

Strong problem-solving and follow-up skills.

Detail-oriented and responsible in handling documentation and records.

Able to work independently and as a team player.

Willing to work extended hours when required.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Supermarkets, Grocery & Petrol Retailing More than 10,000 employees

About Us

7-Eleven Malaysia Holdings Berhad through its subsidiary 7-Eleven Malaysia Sdn Bhd is the owner and operator of 7-Eleven stores in Malaysia. Incorporated on 4 June 1984, 7-Eleven Malaysia has made its mark in the retailing scene and has been a prominent icon for over 30 years. 7-Eleven Malaysia is the single largest convenience store chain with more than 2,400 stores nationwide, serving over 900,000 customers daily.

In line with our business expansion plans, we are always on the lookout for dynamic and vibrant talents who are keen to build their career with 7-Eleven Malaysia.

Our Vision

To be the best retailer of convenience

Our Mission

To consistently serve the changing needs of customers for their convenience

Our Core Values

Understand: We seek to understand the needs of stakeholders & the company to make the best (balanced) decisions

Simplify: We work towards making things convenient for people to increase the effectiveness of our solutions

Solve: We find ways to resolve issues that prevents us from delivering value to those we serve

Connect: We communicate to manage people’s expectations in the most effective manner

About Us

7-Eleven Malaysia Holdings Berhad through its subsidiary 7-Eleven Malaysia Sdn Bhd is the owner and operator of 7-Eleven stores in Malaysia. Incorporated on 4 June 1984, 7-Eleven Malaysia has made its mark in the retailing scene and has been a prominent icon for over 30 years. 7-Eleven Malaysia is the single largest convenience store chain with more than 2,400 stores nationwide, serving over 900,000 customers daily.

In line with our business expansion plans, we are always on the lookout for dynamic and vibrant talents who are keen to build their career with 7-Eleven Malaysia.

Our Vision

To be the best retailer of convenience

Our Mission

To consistently serve the changing needs of customers for their convenience

Our Core Values

Understand: We seek to understand the needs of stakeholders & the company to make the best (balanced) decisions

Simplify: We work towards making things convenient for people to increase the effectiveness of our solutions

Solve: We find ways to resolve issues that prevents us from delivering value to those we serve

Connect: We communicate to manage people’s expectations in the most effective manner

Perks and benefits

Medical Parking Handphone Benefits, Petrol Card & Staff Discount C