Officer, Insurance Renewal

Tan Chong Group; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Job summary

Tan Chong Group in Kuala Lumpur is seeking a motivated sales professional to drive motor insurance renewals and upsell products. You will engage existing and new customers via phone, email, SMS, and WhatsApp, and explain benefits to secure renewals or new business.

The role requires excellent English and Bahasa Malaysia, with Mandarin a plus, and 1–2 years in telemarketing or sales. You will work independently and aim to hit monthly targets in a fast-paced environment.

Qualifications

• Candidate must have at least SPM/OS Level or Diploma.
• Able to work independently with a positive attitude.
• Good command of English and Bahasa Malaysia; Mandarin is a plus.
• 1-2 years telemarketing or sales experience encouraged.

Responsibilities

• Contact existing and new customers to remind about motor insurance renewal and upsell products.
• Conduct sales conversations using the script and adjust for campaigns to ensure consistency of the sales effort.
• Prepare quotations, explain benefits, and persuade customers to renew or purchase insurance renewal and/or new business.
• Follow up potential customers via telephone, email, SMS and WhatsApp and answer questions from customers.
• Obtain or verify customer information accurately (name, contact number, address, email, payment method).
• Keep records of calls and sales and record useful information/feedback for quality control.
• Go the extra mile to meet month-by-month sales targets and facilitate future sales.

Skills

Telemarketing

Sales communication

Customer follow-up

Record keeping

Education

SPM/O-Level/Diploma

Job description

• Contact existing and new customers to remind about motor insurance renewal and upsell products
• Perform sales conversation based on the script that describes motor and non-motor insurance products or services (with necessary adjustments) to ensure consistency of sales campaign
• Prepare quotation, explain benefits, and persuade potential customers to purchase insurance renewal and/or new market business
• Follow up potential customers through telephone, email, SMS and WhatsApp and answer questions from customers
• Obtain or verify customer information accurately such as name, contact number, address, email address, and payment method
• Keep records of calls and sales and record useful information/feedback for quality control
• Go the “extra mile” to meet month-by-month sales targets and facilitate future sales

Requirements:

• Candidate must possess at least a Primary/Secondary School/SPM/”O” Level/Diploma
• Able to work independently with a positive character and willing to take up new challenges
• Good command and written in English and Bahasa Malaysia
• The ability to speak in Mandarin will be an advantage
• Minimum 1-2 years of experience in telemarketing or sales are encouraged