Officer, Customer Service (Telemarketing)

Tan Chong Group; Kuala Lumpur; On-site; MYR 31,000 - 51,000; Full time

Job summary

Tan Chong Group is seeking a driven telemarketing sales professional in Kuala Lumpur to contact customers for motor insurance renewals and upsell additional products. You will conduct sales conversations following a script, prepare quotations, and explain benefits to persuade renewals or new business.

The role requires independent workers with a positive attitude and fluency in English and Bahasa Malaysia, plus 1–2 years of telemarketing or sales experience.

Qualifications

• Minimum education as stated: primary/secondary or diploma.
• Ability to work independently with a positive attitude.
• Good written and spoken English and Bahasa Malaysia.

Responsibilities

• Contact existing and new customers to remind about motor insurance renewal and upsell products.
• Perform sales conversations using the script for motor and non-motor products to ensure campaign consistency.
• Prepare quotations, explain benefits, and persuade customers to renew or purchase insurance.
• Follow up with customers via telephone, email, SMS and WhatsApp and answer questions.

Skills

Telemarketing

Sales

Customer communication

English & BM

Follow-up

Education

Primary/Secondary School

Diploma

Job description

• Contact existing and new customers to remind about motor insurance renewal and upsell products
• Perform sales conversation based on the script that describes motor and non-motor insurance products or services (with necessary adjustments) to ensure consistency of sales campaign
• Prepare quotation, explain benefits, and persuade potential customers to purchase insurance renewal and/or new market business
• Follow up potential customers through telephone, email, SMS and WhatsApp and answer questions from customers
• Obtain or verify customer information accurately such as name, contact number, address, email address, and payment method
• Keep records of calls and sales and record useful information/feedback for quality control
• Go the \"extra mile\" to meet month-by-month sales targets and facilitate future sales

Requirements:

• Candidate must possess at least a Primary/Secondary School/SPM/\"O\" Level/Diploma
• Able to work independently with a positive character and willing to take up new challenges
• Good command and written in English and Bahasa Malaysia
• Minimum 1-2 years of experience in telemarketing or sales are encouraged