Officer, Central Processing Office

Malaysia Aviation Group; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

Malaysia Aviation Group in Kuala Lumpur is seeking an Officer, Central Processing Office to manage inbound, outbound and transit cargo documentation in line with SOPs. You will ensure accurate dispatch of load information to the Loadsheet for Malaysia Airlines and FOCA, supporting flight load planning.

The role requires meticulous attention to detail, the ability to work under pressure, and familiarity with cargo manifests, NOTOC, and DG documentation.

Qualifications

• Minimum SPM/SPMV/STPM/DVM/Diploma in Logistics, Supply Chain Management, Aviation Management, Business Studies, or a related field.
• A Bachelor’s degree is an added advantage; relevant certifications preferred.
• 1–2 years of experience in cargo operations, warehouse handling, load control, or aviation ground services.
• Fresh graduates may be considered with strong aptitude and interest in aviation logistics.

Responsibilities

• Finalize the cargo load and submit the final load details to the Load Sheet at least two hours before the STD using the MH system or the Customer Airline’s system.
• Monitor the flight schedule through the Flight Monitoring System and act when necessary.
• Ensure all flight documents are complete and accurate, and coordinate with the vendor to dispatch them to the aircraft within the required service standards.
• Prepare, verify, and complete all documentation in accordance with the cargo manifest.
• Hand over the completed documentation to the vendor for dispatch and record the process in the logbook.
• Conduct daily stock checks of all pigeonholes (MH/FOCA) and take prompt action on any discrepancies.
• Coordinate with relevant units or departments regarding last-minute shipments or changes to the flight load.
• Ensure that the NOTOC is prepared and dispatched to Load Sheet, and that DG documents are filed.
• Ensure accurate updating of AWB information in the system.
• Update pieces, weight, routing, commodity codes, flight number, rates, and other applicable charges correctly.
• Enter the correct pallet number, pieces, weight, and destination for each ULD in the warehouse system.
• Process amendments requested by customers based on original documents.
• Deliver documents to consignees or agents within the required service standards.
• Monitor vendor performance to ensure compliance with service expectations.
• Ensure all documentation is complete and properly filed in accordance with IMS requirements.
• Maintain cleanliness at all times and carry out daily 5S activities.

Skills

Communication skills

Microsoft Office

Time management

Education

Diploma in Logistics / Aviation Management

Bachelor’s degree an advantage

Tools

MS Office Suite

Job description

The position is responsible for handling inbound, outbound, and transit cargo documentation in accordance with company standard operating procedures. The role must also ensure that all estimated and final cargo load information is accurately dispatched to the Loadsheet (Malaysia Airlines, MH, and Foreign Carrier Airlines (FOCA)) within the required service standards for flight load planning.

Position Title

Officer, Central Processing Office

Reporting To

Manager, Central Processing Office

Role Purpose

The position is responsible for handling inbound, outbound, and transit cargo documentation in accordance with company standard operating procedures. The role must also ensure that all estimated and final cargo load information is accurately dispatched to the Loadsheet (Malaysia Airlines, MH, and Foreign Carrier Airlines (FOCA)) within the required service standards for flight load planning.

Key Accountability

• Finalize the cargo load and submit the final load details to the Load Sheet at least two hours before the Standard Time of Departure (STD) using the MH system or the Customer Airline’s system.
• Monitor the flight schedule through the Flight Monitoring System and act when necessary.
• Ensure all flight documents are complete and accurate, and coordinate with the vendor to dispatch them to the aircraft within the required service standards.
• Prepare, verify, and complete all documentation in accordance with the cargo manifest.
• Hand over the completed documentation to the vendor for dispatch and record the process in the logbook.
• Conduct daily stock checks of all pigeonholes (MH/FOCA) and take prompt action on any discrepancies.
• Coordinate with relevant units or departments regarding last-minute shipments or changes to the flight load.
• Ensure that the Notification to Captain (NOTOC) is prepared, dispatched to Load Sheet, and that a copy of the Dangerous Goods (DG) documents is properly filed.
• Ensure accurate updating of AWB information in the system.
• Update pieces, weight, routing, commodity codes, flight number, rates, and other applicable charges correctly.
• Enter the correct pallet number, pieces, weight, and destination for each Unit Load Device (ULD) in the warehouse system.
• Process amendments requested by customers based on original documents.
• Deliver documents to consignees or agents within the required service standards.
• Monitor vendor performance to ensure compliance with service expectations.
• Ensure all documentation is complete and properly filed in accordance with IMS requirements.
• Maintain cleanliness at all times and carry out daily 5S activities.

Qualification & Working Experience

• Minimum SPM/SPMV/STPM/DVM/Diploma in Logistics, Supply Chain Management, Aviation Management, Business Studies, or a related field. A Bachelor’s degree is an added advantage
• Relevant certifications (e.g., Dangerous Goods Regulations – DGR, ULD Handling, Cargo Documentation) are preferred.
• Minimum 1–2 years of experience in cargo operations, warehouse handling, load control, or aviation ground services.
• Fresh graduates may be considered if they demonstrate strong aptitude and interest in aviation logistics

Areas of Experience

• Cargo warehouse handling
• Customer service
• Documentation and filing database

Personality Traits

• Ability to work under pressure and meet tight deadlines, especially in a time-critical flight environment.
• Good communication and coordination skills for interaction with vendors, warehouse teams, and other departments.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to work shift hours, weekends, and public holidays as required