Officer, Cargo Operations

Malaysia Airlines; Kuala Lumpur; On-site; MYR 42,000 - 72,000; Full time

Job summary

Malaysia Airlines is seeking a Cargo Operations Support Officer to oversee daily cargo operations and support station profitability. The role focuses on accurate document handling and smooth cargo movement.

You will monitor inbound/outbound documents, assist with inspections, and ensure AWB confirmation, customs clearance, and proper DO release while coordinating with vendors to meet SLA expectations.

Qualifications

• SPM, DVM, STPM, Diploma or Bachelor’s Degree or higher tertiary qualification in any field
• Minimum 3 years of working experience in cargo, airline or aviation services

Responsibilities

• Monitor inbound and outbound documents available for flights before departure and upon arrival
• Assist warehouse inspections on reported cases of mishandling, pilferage, delivery of damaged shipment and process reports for recovery
• Ensure smooth and orderly delivery of cargo, AWB confirmation, complete Customs documentation, shipping order (DO) and release authority before release to consignee
• Ensure vendors deliver their services according to their contracts and Service Level Agreement (SLA)

Skills

Stress resilience

Time management

Detail oriented

Communication skills

Self-discipline

Education

Diploma or Bachelor’s Degree or higher

Job description

Position Title

Cargo Operations Support Officer

Report To

Senior Officer – Cargo Operations

Position Summary

The position is responsible for managing the cargo's daily operational activities and performance, to achieve and ensure the company's profitability and station revenue.

Key Accountability

• To monitor inbound and outbound documents available for flights before departure and upon arrival.
• To assist warehouse inspections on reported cases of mishandling, pilferage, delivery of damage shipment and process reports for recovery.
• To ensure smooth and orderly delivery of cargo, Airways Bills (AWB) confirmation, complete Customs documentation, shipping order (DO) and release authority before release to consignee.
• To ensure that vendors deliver their services according to their contracts and Service Level Agreement (SLA).

Qualification & Working Experience

• SPM, DVM, STPM, Diploma or Bachelor’s Degree or higher tertiary qualification in any field
• Minimum 3 years of working experience in cargo, airline or aviation services

Area of Experience

• Cargo, airline or aviation services, customer services .

Personality Traits

• Stress resilience, good in time management, detailed oriented, high self- discipline and good communication skills