Ocean Import Operation Executive

C.H. Robinson Worldwide; Klang City; On-site; MYR 60,000 - 95,000; Full time

Benefits offered by this job

EPF contribution 15%

Group Health Insurance

Flexible Benefit (Dental/Optical)

Birthday Leave

Job summary

C.H. Robinson in Malaysia is seeking an Ocean Import Operation Executive to support Australian operations from our Malaysia office. You will coordinate shipments, billing, and data accuracy while aligning with Australia business hours to ensure service delivery.

The role requires a high school diploma, at least two years of Global Forwarding experience (Ocean Import preferred), and proficiency in Microsoft Office. English fluency is essential, with a degree in related fields preferred.

Qualifications

• High school diploma or GED.
• Minimum 2 years of Global Forwarding experience, preferably Ocean Import operations.
• Proficiency in Microsoft Office Suite of programs.
• Fluent in English (written and verbal).

Responsibilities

• Maintain operational excellence from PO through cargo delivery.
• Input financial components to generate correct customer billing.
• Coordinate shipments to meet SOP requirements (booking approvals, pre-alerts, invoicing).
• Create and update shipments in Navisphere with accurate data.
• Provide quotes based on customer needs and network.
• Offer track and trace services and generate shipment documents.
• Ensure data integrity of shipment details, INCO terms, dates and documents.

Skills

Global Forwarding

Microsoft Office

Ocean Import

English fluency

Education

High school diploma or GED

Associate/Bachelor’s degree in related field

Tools

Microsoft Office Suite

Job description

At C.H. Robinson, we are looking for an Ocean Import Operation Executive to join our offshore operations team. In this role, you will support Ocean Import Operations for Australia while being based in our Malaysia office. As this role supports Australia market, you will be required to follow Australia business hours and work closely with stakeholders across Australia to ensure seamless operational support and service delivery. If you are detail-oriented, service-oriented, and passionate about global freight forwarding operations, this could be the ideal opportunity for you.

Responsibilities

• Maintain Operational Excellence: Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
• Understand and input applicable financial components of shipments to generate correct billing for customers
• Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
• Execute/Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
• Create, maintain, and update shipments in Navisphere, ensuring accurate data
• Full understanding of pricing. Provides quotes based on needs of customer and network
• Provides track and trace service to customers and generates shipment documents
• Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.
• Facilitate Relationships: Builds great relationships with customers, responding timely and following up on issue resolution
• Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors
• Promote a positive working relationship for all team members
• Participate, as needed, in new customer implementations and business meetings

Other Activities

• Ensure customer SOPs are maintained and adhered to
• Work according to CHR, local and global laws, regulations and procedures
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications

• High school diploma or GED
• Minimum 2 years of Global Forwarding experience, preferably in Ocean Import operations
• Proficiency in Microsoft Office Suite of programs
• Fluent in English (written and verbal)

Preferred Qualifications

• Associate’s or bachelor’s degree in related field
• Knowledge or coursework in Supply Chain, Logistics, or International Business
• Basic understanding of Quality Management (ISO 9001)
• Excellent communication, prioritization, and multi-tasking skills
• Excellent customer service skills and follow up to be utilized with customers and the network
• Proven track record of dealing with customers and being client focused
• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
• High level of attention to detail
• Ability to work in a fast-paced and deadline-driven office environment
• Values a diverse and inclusive work environment

Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Benefits

• EPF contribution 15%
• Group Health Insurance
• Flexible Benefit (Dental treatment or Optical purchase)
• Birthday Leave

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

For more information, visit us at www.chrobinson.com.