O2C Senior Specialist — Mandarin Speaker

TMF Group; Kuala Lumpur; On-site; MYR 47,000 - 87,000; Full time

Job summary

TMF Group in Kuala Lumpur seeks a Regional Accounts Receivable specialist to strengthen AR collection efforts and maintain strong client relationships across the region.

You will proactively contact clients, monitor invoicing accuracy, and coordinate with service lines, finance, and regional management to resolve credit and billing issues promptly. Experience in credit control and attention to detail are essential.

Responsibilities

• Get understanding of the credit control process
• Analyse the ageing of the trade receivables
• Collect the outstanding cash, send reminders to clients and call them accordingly
• To maximize the value of third party spend for the business
• To undertake ad-hoc functions and related duties as and when required
• To efficiently manage Regional Account Receivables (AR), client invoicing process and bad debts by interacting internally (Service Line, Finance and local/Regional management) and externally (Client end-users and Account Payables)
• Primarily focus on Regional AR collection and maintain good rapport with custome
• Proactively contact all clients to ensure completeness, accuracy, and adequacy of all invoice
• Ensure collection from customers in a timely and professional manner and within credit term
• Maintain efficient record of collection activitie
• Liaise with all Regional stakeholders (internally and externally), via phone, email, portals, systems on collection challenges and issue
• Interface with customers to actively resolve credit and billing issues promptl
• Ensure timely follow-up of the credit process, including retrieve invoices or other supporting documents on customer/client reque
• Monitor credit accounts and report delinquent customers to management for review and actio
• Directly assists service line regarding all AR/Invoicing related process matter
• Drive the Account Receivables bi-weekly meetings with service lin
• de. Report on the progress ma
• Initiate all requests related to re-invoicing, write-offs, credit notes, re-issuance of supporting documents alwa
• ys. Investigate on core invoicing issues to address both symptoms and root cau
• se. Map all unapplied cash payments received against pending invoices, liaise with both clients, finance credit team and service lin

Job description

TMF Group in Kuala Lumpur seeks a Regional Accounts Receivable specialist to strengthen AR collection efforts and maintain strong client relationships across the region.

You will proactively contact clients, monitor invoicing accuracy, and coordinate with service lines, finance, and regional management to resolve credit and billing issues promptly. Experience in credit control and attention to detail are essential.