[Hybrid] O2C Senior Specialist

TMF Administrative Services Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 33,000 - 60,000; Full time

Job summary

TMF Administrative Services Malaysia Sdn. Bhd. is seeking an AR professional to manage regional receivables, maintain strong client rapport, and ensure timely collection within agreed credit terms.

You will coordinate with regional stakeholders, address invoicing issues, and support all AR/invoicing process matters in a dynamic, matrixed environment.

Qualifications

• Bachelor or diploma with focus on finance, accounting, or business administration.
• 0–2 years in credit management, AR or collections.
• Experience in regional/global exposure is a plus.
• Strong written and spoken English.

Responsibilities

• Primarily focus on Regional AR collection and maintain good rapport with customer.
• Proactively contact all clients to ensure completeness, accuracy, and adequacy of all invoices.
• Ensure collection from customers in a timely and professional manner and within credit terms.
• Maintain efficient record of collection activities.
• Liaise with Regional stakeholders via phone, email, portals, systems on collection challenges and issues.
• Interface with customers to resolve credit and billing issues promptly.

Skills

Credit management

Accounts receivable

Debt collection

Regional exposure

English proficiency

MS Office (Excel & Outlook)

Team player

Customer service

Process oriented

Multitasking

Education

Tertiary education

Tools

MS Office Suite

Job description

Primarily focus on Regional AR collection and maintain good rapport with customer.

Proactively contact all clients to ensure completeness, accuracy, and adequacy of all invoices.

Ensure collection from customers in a timely and professional manner and within credit terms.

Maintain efficient record of collection activities.

Liaise with all Regional stakeholders (internally and externally), via phone, email, portals, systems on collection challenges and issues.

Interface with customers to actively resolve credit and billing issues promptly.

Ensure timely follow-up of the credit process, including retrieve invoices or other supporting documents on customer/client request

Monitor credit accounts and report delinquent customers to management for review and action.

Directly assists service line regarding all AR/Invoicing related process matters.

Drive the Account Receivables bi-weekly meetings with service line.

Report on the progress made

Initiate all requests related to re-invoicing, write-offs, credit notes, re-issuance of supporting documents always

Investigate on core invoicing issues to address both symptoms and root cause

Map all unapplied cash payments received against pending invoices, liaise with both clients, finance credit team and service line.

Key Requirements:

Tertiary education

Up to 2 years of working experience in Credit management, Account Receivables,

Debt collection with Regional or Global exposure.

Good command of English (written and spoken)

Comfortable with MS Office Suite (Excel and Outlook).

Proven capability to work in a dynamic matrix.

Resilient

Strong team player

Excellence sense of customer service

Process-oriented

Ability to multitask

Professional Services More than 10,000 employees

With over 13,000 colleagues in more than 125 offices across 87 jurisdictions, all working to the same high standards of service and security, we provide our clients with local expertise where it is needed most. Our locations cover 92% of world GDP and 95% of FDI inflow.

We are a key part of our clients’ governance, providing the accounting, tax, payroll, fund administration and legal entity management services essential to their success. We make sure rules are followed, reputations protected and operational compliance maintained.

With over 13,000 colleagues in more than 125 offices across 87 jurisdictions, all working to the same high standards of service and security, we provide our clients with local expertise where it is needed most. Our locations cover 92% of world GDP and 95% of FDI inflow.

We are a key part of our clients’ governance, providing the accounting, tax, payroll, fund administration and legal entity management services essential to their success. We make sure rules are followed, reputations protected and operational compliance maintained.