NOC Network & Voice Engineer

Pacific Comnet (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Pacific Comnet (Malaysia) Sdn Bhd is seeking a Level 2 technical support specialist to handle customer network and voice service queries. You will troubleshoot incidents, provision and configure backend network services, and monitor systems to ensure availability and performance.

The role requires IT/networking degree and relevant certifications; strong English communication and ITIL awareness are essential. A proactive, detail‑oriented mindset is preferred and a 24x7 shift rotation is expected.

Qualifications

• Degree in Information Technology, Networking, or a related field.
• Cisco CCNA, Huawei HCIA, Juniper JNCIA certifications are an advantage.
• Fortinet FCP, EC-Council CEH cybersecurity certifications are a plus.
• Familiar with ITIL processes and cybersecurity best practices.
• Good verbal and written communication in English; interaction with customers.
• Self-motivated, proactive, and detail oriented.

Responsibilities

• Provide Level 2 technical support for customer network and voice service queries.
• Troubleshoot and resolve incidents; ensure follow-up through the ticket management process until closure.
• Provision and configuration of network and voice services within the backend infrastructure.
• Monitor and maintain system monitoring platforms to ensure service availability and performance.
• Support the Team Lead in project implementation and delivery for network and voice services.
• Participate in a 24x7 shift rotation per planned operational schedule.

Skills

ITIL familiarity

Cybersecurity best practices

English communication

Self-motivated

Detail oriented

Education

Degree in Information Technology / Networking or related field

Cisco CCNA

Huawei HCIA

Juniper JNCIA

Fortinet FCP

EC-Council CEH

Job description

Provide Level 2 technical support for customer network and voice service queries.

Troubleshoot and resolve customer-reported incidents, ensuring proper follow-up through the ticket

management process until closure.

Perform provisioning and configuration of network and voice services within the backend

infrastructure.

Monitor and maintain system monitoring platforms related to network and voice services to ensure service availability and performance.

Support the Team Lead in project implementation and delivery related to network and voice services.

Participate in a 24x7 shift rotation based on the planned operational schedule.

Job Requirements: (e.g., educational/ professional qualifications)

1. Degree qualification in Information Technology, Networking, or a related field.

2. Relevant network certifications such as Cisco CCNA, Huawei HCIA, Juniper JNCIA will be an

advantage.

3. Relevant security certification such as Fortinet FCP, EC-Council CEH

4. Familiar with ITIL processes and possess a good understanding of cybersecurity best practices.

5. Good verbal and written communication skills in English, with the ability to interact professionally with

customers.

6. Self-motivated, proactive, and attention to details

Pacific Comnet (Malaysia) Sdn Bhd. (“Pacific Comnet”) is exclusively dedicated to the business market. We provide a comprehensive range of voice, data & ICT services to thousands of companies throughout Asia Pacific.

Pacific Comnet is a 100% subsidiary of CITIC Telecom International (SEA) Pte Ltd. Both entities are units within CITIC Telecom International (www.citictel.com), a member of CITIC Group. Established in 1999 and listed on Hong Kong Stock Exchange (HKSE:1883) in 2007, CITIC Telecom International is a member of the CITIC Pacific Group (www.citicpacific.com) in Hong Kong and the CITIC Group (www.citic.com) in China.

In our continual effort to signify our desire to work firmly with our partners and clients to meet their telecommunication needs, CITIC Telecom International has established a regional presence in South East Asia. We are committed to reinforce our presence in South East Asia in order to enhance our responsiveness to serve our clients proficiently and continue to extend superior telecommunication services to our clients.

Apart from commercial operations, it is our desire at Pacific Comnet to make a difference in the communities we serve. Our employees are dedicated to the enhancement of green-minded organizations while making a positive impact on the environment.