NOC Engineer (L1/L2)

PERSOL Workforce Solutions Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

PERSOL Workforce Solutions Malaysia Sdn Bhd is seeking an NOC Engineer (L1/L2) to support a global follow-the-sun service. You will monitor enterprise IT infrastructure, investigate incidents, and provide application and IT service operations support across regions.

Ideal candidates have practical IT operations experience, strong knowledge of networks, Windows/Linux, cloud services, and monitoring tools. ITIL Foundation certification is required, with five years of relevant experience preferred

Qualifications

• ITIL Foundation certification is required.
• Five years of relevant NOC/IT operations experience preferred for advanced L2 responsibilities.
• Good written and spoken English with attention to detail and sound judgment.
• Exposure to incident, problem management, escalation procedures and service restoration.

Responsibilities

• Assess alerts, prioritize incidents, perform diagnostic checks, and analyze technical evidence.
• Identify root causes and determine when specialist support is required.
• Investigate incidents beyond routine first-line support.
• Follow procedures and maintain accurate incident records.
• Prepare shift handovers and develop/ update runbooks and knowledge articles.
• Identify recurring incidents, reduce alert noise, and improve monitoring or processes.
• Collaborate with technical teams, service providers, and stakeholders across regions.
• Work scheduled shifts supporting a global follow-the-sun service.

Skills

IT operations

NOC experience

Windows/Linux OS

Cloud services

Databases

Middleware

Monitoring tools

Incident management

Education

ITIL Foundation certification

Tools

Microsoft SCOM

Dynatrace

ServiceNow

Nexthink

Job description

NOC Engineer (L1/L2) position supporting a global follow-the-sun service in a Network Operations Center environment. The role involves monitoring enterprise IT infrastructure, investigating incidents, and providing application and IT service operations support.

Key responsibilities

Assess alerts, prioritize incidents, perform diagnostic checks, and analyze technical evidence

Identify potential root causes and determine when specialist support is required

Investigate incidents beyond routine first-line support

Follow established procedures and maintain accurate incident records

Prepare clear shift handovers and develop or improve operational runbooks and knowledge articles

Identify recurring incidents, reduce alert noise, and improve monitoring or operational processes

Collaborate effectively with technical teams, service providers, and stakeholders across different regions

Work agreed rotational or scheduled shifts supporting a global follow-the-sun service

About you

Practical experience in IT operations, infrastructure monitoring, a Network Operations Center (NOC), application support, or IT service operations

Foundational to advanced understanding of enterprise IT infrastructure, networks, Windows/Linux operating systems, applications, cloud services, databases, middleware, and service dependencies

Hands-on experience with enterprise monitoring, observability, and ticketing platforms such as Microsoft SCOM, Dynatrace, ServiceNow, Nexthink, or equivalent tools

ITIL Foundation certification is required

Practical understanding of incident management, problem management, escalation procedures, and service restoration

Good spoken and written English, strong attention to detail, sound judgment under pressure

Basic scripting or automation knowledge is an advantage

Exposure to mainframe environments is an advantage

Approximately five years of relevant experience is preferred for candidates handling advanced L2 responsibilities