Data Centre Shift NOC Engineer (BMS)

Jones Lang LaSalle Property Consultants Pte Ltd; Sedenak; On-site; MYR 60,000 - 100,000; Full time

Job summary

Jones Lang LaSalle Property Consultants Pte Ltd is seeking a NOC Shift Engineer to monitor and manage critical facility systems and data center networks in a 24/7 environment. The role emphasizes uptime, incident response, and collaboration with IT teams.

The ideal candidate holds a IT-related diploma or degree, has at least 3 years in a NOC or data centre, and is proficient with network monitoring tools, routers, switches, firewalls, and ITIL practices.

Qualifications

• Diploma or degree in Information Technology, Computer Science, or a related discipline.
• Minimum of 3 years relevant experience in a NOC or data centre environment.
• Experience with network monitoring tools and ITIL processes.
• Familiarity with routers, switches, firewalls, and load balancers.
• Understanding of network security principles and practices.
• Proficiency in troubleshooting network issues and root cause analysis.
• Availability for a 24/7 operational environment, including on-call rotations.

Responsibilities

• Monitor and manage facility systems such as power, cooling, and fire suppression.
• Perform eyes on glass for facility equipment alarms.
• Analyze alarms and propose actions to reduce alarms.
• Handle and manage network incidents; record and escalate as needed.
• Maintain network documentation for BMS systems including diagrams.
• Participate in change management to minimize service disruption.
• Collaborate with IT teams to address network issues.
• Provide timely updates to stakeholders on incidents and resolutions.
• Stay up-to-date with network technologies and monitoring tools.
• Ensure smooth shift transitions with proper handovers.

Skills

Network monitoring tools

ITIL processes

Network hardware

Troubleshooting & RCAs

On-call / 24/7 availability

Education

Diploma or Degree in IT/CS

Job description

Network Operation Centre (NOC) Shift Engineer role involves monitoring and managing critical facility systems such as power (including generators), cooling (HVAC), and fire suppression. The position ensures uptime and availability of all facility-related services, including monitoring network performance, analyzing logs, and responding to alerts and incidents.

Key responsibilities

Monitor and manage critical facility systems such as power (including generators), cooling (HVAC), and fire suppression

Conduct "eyes on glass" for the facility equipment alarms

Perform alarm analysis and propose suggestions to reduce alarms to the engineering team

Handle and manage network incidents, including recording incidents, escalating as needed, and ensuring timely resolution

Maintain accurate and up-to-date network documentation for BMS systems, including network diagrams, configurations, and procedures

Participate in change management processes, ensuring that changes are properly planned, tested, and implemented with minimal disruption to data centre services

Collaborate with other IT teams, including network engineers, system administrators, and help desk personnel, to address network-related issues

Communicate effectively with stakeholders, providing timely updates on network incidents and resolutions

Stay up-to-date with emerging network technologies, industry best practices, and advancements in network monitoring tools

Ensure smooth transitions between shifts by providing thorough updates and documentation to the next shift or manager

About you

Diploma or degree in Information Technology, Computer Science, or a related discipline

Minimum of 3 years relevant experience in a NOC or data centre environment

Experience with network monitoring tools and technologies, such as ITIL

Familiarity with network hardware, such as routers, switches, firewalls, and load balancers

Understanding of network security principles and practices

Proficiency in troubleshooting network issues and conducting root cause analysis

Availability for 24/7 operational environment, including on-call rotations