NGO - Product Manager

Paynet; Malaysia; On-site; MYR 240,000 - 420,000; Full time

Job summary

BrioHR Pte Ltd seeks a Principal Product Owner to lead the Nexus service's strategic direction and multi-market roadmap. You will translate market, participant, and regulatory needs into coherent product outcomes and testable requirements.

You will own prioritization and drive end-to-end product lifecycle from discovery through delivery, aiming for a scalable, resilient, revenue-generating proposition across markets.

Qualifications

• Experience leading complex product roadmaps from discovery to delivery.
• Ability to translate market and regulatory needs into product requirements.
• Strong stakeholder management across executive and governance forums.

Responsibilities

• Own the product strategy, multi-year roadmap, and prioritization for Nexus service.
• Lead product discovery and translate needs into clear requirements and measurable outcomes.
• Manage backlog and trade-offs across value, risk, complexity and investment.
• Shape cross-border payment capabilities including routing, ISO 20022, settlement and FX.
• Collaborate with technology, security, operations and onboarding teams to validate outcomes.

Skills

Product strategy

Roadmap ownership

Stakeholder management

Prioritization

Discovery & requirements

Education

Bachelor's degree in Business/IT

Tools

Jira

Confluence

Job description

Why Nexus Global Operator / Why Now

• Shape the product direction of the Nexus service as it develops into a scalable, multi-market cross-border payments proposition


• Define how Nexus creates value for IPSOs, financial institutions, payment participants and end customers across different markets


• Influence product decisions spanning real-time payments, interoperability, ISO 20022, FX and participant economics


• Work directly with the CEO, NGP, regulators, central banks and ecosystem stakeholders on decisions that shape the future of Nexus


• Build the product foundations and operating discipline that can support a larger product function as the organization grows

TL;DR

• Act as the organization’s principal product owner, setting the product strategy, roadmap and priorities for the Nexus service


• Turn scheme, market, participant and regulatory needs into coherent product outcomes and testable requirements


• Decide how competing demands are prioritized without fragmenting the overall Nexus proposition


• Lead the complete product lifecycle from discovery and business case through delivery, launch, adoption and continuous improvement


• Balance customer outcomes, ecosystem adoption, operational resilience, technical complexity and commercial sustainability


• Provide clear product recommendations to the CEO, Board, shareholders and relevant governance forums

Why This Role Matters

• Give Nexus a clear product direction that connects strategic ambition with deliverable priorities


• Ensure product decisions respond to common ecosystem needs rather than creating unsustainable market-by-market variations


• Translate complex payment rules, regulatory expectations and participant requirements into scalable capabilities


• Protect the coherence and resilience of the Nexus proposition as new markets, participants and use cases are introduced


• Connect product strategy with technology delivery, onboarding, operations, security and commercial considerations


• Use adoption, operational and performance insights to determine where the product should evolve next

What You Will Actually Do

• Own the product strategy, multi-year roadmap, demand-intake process and prioritization framework for the Nexus service


• Lead product discovery and translate scheme, market, regulatory and participant needs into clear requirements, acceptance criteria and measurable outcomes


• Manage the product backlog and make evidence-based trade-offs across strategic value, customer impact, operational risk, delivery complexity and investment


• Shape real-time and cross-border payment capabilities spanning routing, validation, ISO 20022 messaging, exceptions, returns, reconciliation, settlement and FX


• Work across NGP, IPSOs, technology, security, operations and onboarding teams to resolve product questions and validate delivered outcomes


• Monitor product adoption and performance, using participant feedback, operating data and incident insights to drive continuous improvement

Examples of This Role in Practice

• An IPSO requests a market-specific capability that could complicate the common proposition: assess the ecosystem value, implementation impact and commercial case before recommending whether it enters the roadmap


• A regulatory development affects payment transparency or transaction processing: determine the product implications and turn the requirement into a clear, prioritized delivery outcome


• Several stakeholders submit competing requests for the same release: weigh customer impact, strategic value, risk and delivery capacity, then present a transparent prioritization recommendation


• A proposed FX-enabled capability could improve adoption but introduces new operating and participant complexities: evaluate the complete proposition before recommending an investment decision


• A recurring production exception affects transactions across multiple markets: determine whether the underlying issue sits in product design, implementation or operations and drive the appropriate response


• A delivered capability meets its technical requirements but is not achieving expected adoption: investigate participant barriers and decide whether the roadmap, proposition or operating model should change

What Will Help You Succeed

• Bring significant product-management experience in payments, banking, fintech or financial-market infrastructure, including ownership of complex products from strategy through production


• Demonstrate deep knowledge of real-time or instant payments, cross-border payment flows, ISO 20022 and the end-to-end transaction lifecycle


• Apply strong product judgment across participant needs, customer outcomes, interoperability, operating resilience, commercial sustainability and technical feasibility


• Navigate payment-scheme rules, regulatory expectations and multi-market stakeholder environments with confidence


• Convert complex and sometimes conflicting inputs into clear priorities, testable requirements and defensible product decisions


• Operate comfortably as a hands-on principal product owner while influencing the CEO, Board, regulators, central banks, shareholders and senior ecosystem stakeholders