NGO - Ecosystem Onboarding & Readiness Lead

PayNet (Payments Network Malaysia); Kampung Malaysia Tambahan; On-site; MYR 240,000 - 360,000; Full time

Job summary

PayNet (Payments Network Malaysia) in Kuala Lumpur is seeking a senior programme delivery professional to own the end-to-end onboarding and readiness journeys for IPSOs and Nexus ecosystem participants.

You will coordinate across business, technology, operations, governance and compliance, shaping scalable onboarding plans and leading readiness reviews to production launch. Strong cross‑functional influence and 8+ years of relevant experience are expected.

Qualifications

• 8+ years of experience across programme delivery, business operations, implementation or participant onboarding.
• Demonstrated ability coordinating technology-enabled launches across complex, multi-organization environments.
• Strong judgment on operational readiness, dependency management, risk escalation and go-live coordination.

Responsibilities

• Own integrated onboarding plans, governance forums, milestones and readiness criteria for IPSOs and ecosystem participants
• Act as the primary coordination point across IPSOs, PayNet, NGP, vendors and internal delivery workstreams
• Challenge workstream owners on progress, evidence and unresolved dependencies, escalating when delivery or readiness is at risk
• Coordinate onboarding testing, defect resolution, operational preparation and go-live readiness reviews
• Lead production cutover coordination and ensure accountable owners understand their actions, timings and escalation paths
• Drive hypercare and early-life stabilization before transitioning the participant into steady-state operations

Job description

• Shape how IPSOs and ecosystem participants connect to and launch on the Nexus platform


• Build a repeatable onboarding model for a growing cross-border payments ecosystem


• Coordinate complex journeys spanning business, technology, operations, governance and compliance


• Influence launch decisions by giving stakeholders a transparent view of readiness, risks and dependencies


• Help participants move from initial engagement to stable production operations with confidence

Why Nexus Global Operator / Why Now

• Shape how IPSOs and ecosystem participants connect to and launch on the Nexus platform


• Build a repeatable onboarding model for a growing cross-border payments ecosystem


• Coordinate complex journeys spanning business, technology, operations, governance and compliance


• Influence launch decisions by giving stakeholders a transparent view of readiness, risks and dependencies


• Help participants move from initial engagement to stable production operations with confidence

TL;DR

• Own the end-to-end onboarding and readiness journey for IPSOs and other Nexus ecosystem participants


• Build integrated onboarding plans that connect business, technical, operational and governance workstreams


• Lead readiness reviews and provide a clear view of whether participants are prepared for production launch


• Drive risks, dependencies, defects and actions to closure across internal and external stakeholders


• Coordinate testing, production cutover and post-launch stabilization without owning detailed technical implementation


• Create a scalable onboarding methodology that improves the speed, quality and predictability of future launches

Why This Role Matters

• Turn a complex, multi-party onboarding journey into a coordinated and predictable path to production


• Prevent incomplete activities, unresolved risks and cross-functional dependencies from disrupting participant launches


• Give leaders and stakeholders a reliable view of onboarding progress, launch readiness and required interventions


• Ensure business, technology, operational and governance requirements converge before go-live approval


• Strengthen the participant experience through clear ownership, disciplined communication and timely decisions


• Capture lessons from each onboarding journey to make future launches faster and more consistent

What You Will Actually Do

• Own integrated onboarding plans, governance forums, milestones and readiness criteria for IPSOs and ecosystem participants


• Act as the primary coordination point across IPSOs, PayNet, NGP, vendors and internal delivery workstreams


• Challenge workstream owners on progress, evidence and unresolved dependencies, escalating when delivery or readiness is at risk


• Coordinate onboarding testing, defect resolution, operational preparation and go-live readiness reviews


• Lead production cutover coordination and ensure accountable owners understand their actions, timings and escalation paths


• Drive hypercare and early-life stabilization before transitioning the participant into steady-state operations

Examples of This Role in Practice

• An IPSO's technical integration is progressing, but its operational support model is incomplete: identify the readiness gap, confirm accountable owners and prevent premature go-live approval


• A critical dependency between NGP, a vendor and an internal workstream is threatening the launch date: bring the parties together, establish recovery actions and elevate the decision required


• Testing is nearing completion with several unresolved defects: clarify their operational impact and enable the appropriate owners to decide whether remediation or an accepted workaround is required


• A participant believes it is ready to launch, but required governance evidence is missing: challenge the readiness status and define what must be completed before approval


• Production cutover involves teams across multiple organizations and time zones: build a coordinated runbook with clear decision points, owners and fallback arrangements


• Early-life incidents emerge after launch: coordinate hypercare, track stabilization measures and incorporate lessons into the onboarding methodology

What Will Help You Succeed

• Bring 8+ years of experience across programme delivery, business operations, implementation or participant onboarding


• Demonstrate experience coordinating technology-enabled launches across complex, multi-organization stakeholder environments


• Apply strong judgment across operational readiness, dependency management, risk escalation and go-live coordination


• Turn incomplete or conflicting information into clear plans, decisions, ownership and executive reporting


• Influence internal and external stakeholders without relying on direct authority or owning their technical decisions


• Strengthen your fit through experience in payments, banking, fintech, scheme operations or cross-border payment ecosystems