Head of Build - NGO

PayNet (Payments Network Malaysia); Kuala Lumpur; On-site; MYR 300,000 - 520,000; Full time

Job summary

Nexus Global Operator, a joint venture between PayNet and NETS, seeks a seasoned delivery leader to drive cross-border payments infrastructure programs in a complex, regulated environment. You will own planning, governance, and execution across multi-vendor teams, ensuring on-time, on-budget delivery of payment switch platforms and connectivity initiatives.

We value deep domain expertise in real-time payments, ISO 20022, and ecosystem onboarding, plus strong stakeholder management across

Qualifications

• 12+ years of experience in large-scale technology delivery or program management.
• Proven delivery of payment infrastructure, switching platforms or financial network integrations.
• Experience guiding industry-wide testing or ecosystem implementations with external participants.
• Strong experience managing multi-vendor delivery environments.

Responsibilities

• Lead delivery of payment switch platform projects and integrations.
• Own end-to-end testing governance including SIT, UAT, and PAT.
• Coordinate regulatory readiness and go-live activities across stakeholders.
• Manage vendor and partner delivery against SLAs and milestones.
• Serve as bridge between product, engineering, operations, and external participants.

Skills

Delivery leadership

Program management

Stakeholder management

Multi-vendor delivery

Payments networks

Job description

Shape the Future of Cross-Border Payments

Nexus Global Operator (NGO) is the joint venture entity established by PayNet and NETS to serve as the Nexus Technical Operator, responsible for building, operating and securing the core technology platform for Nexus. Nexus is designed to transform cross-border payments by connecting domestic instant payment systems across markets through a single, standardised platform. This is a rare opportunity to help build critical global payments infrastructure, backed by two national payment infrastructure operators with proven experience in world class real-time payment ecosystems.

Why This Role Matters

• This role focuses ondelivery excellence and implementation execution, ensuring strategic initiatives transition smoothly from build through industry testing into production readiness.

What You’ll Own

• Delivery & Project Management
• Own execution of all technology build and implementation projects across the organization
• Comply to delivery governance, project frameworks, and reporting structures
• Lead planning and execution of:
  • Payment switch platform implementation, operations and enhancements
  • IPSO and FX provider onboarding automation implementations
  • Cross-border payment connectivity and scheme integrations
• Ensure projects meet scope, timeline, cost, and quality objectives
• Ensure proper risk monitoring and issue tracking with timely reporting and escalations
• Manage interdependencies across product, technology, operations, and ecosystem stakeholders
• Testing Governance & Industry Testing Execution
• Own end-to-end testing governance across all delivery programs
• Define and manage testing strategies including:
  • System Integration Testing (SIT)
  • User Acceptance Testing (UAT)
  • Industry and participant testing (PAT)
• Coordinate testing windows, certification requirements, and operational readiness milestones for certification, readiness testing and structured go-live and cutover planning
• Establish testing frameworks, environments, schedules, and entry/exit criteria
• Manage defect governance, prioritization, and resolution tracking
• Act as primary escalation points for participant delivery and testing issuesEnsure consistent communication, progress tracking, and readiness reporting across all participants
• Vendor & Partner Management
• Act as primary contact with technology vendors, system integrators, and delivery partners
• Manage delivery performance against contractual SLAs and delivery milestones
• Oversee delivery risk, escalation management, and remediation planning
• Ensure vendor outputs align with internal architecture and operational standards
• Delivery Governance & Execution Excellence
• Establish delivery KPIs and executive reporting dashboards
• Drive disciplined change, release, and deployment governance
• Ensure proper documentation, testing traceability, and operational handover
• Cross-Functional Coordination
• Serve as the execution bridge between:
  • Product leadership
  • Engineering & Architecture teams
  • Operations
  • External ecosystem participants
• Translate product and business requirements into executable delivery plans
• Support regulatory and operational readiness for platform launches

Who You Are

You are a seasoned leader who understands both payments of infrastructure and ecosystem complexity. You’re equally strong in strategy and execution, and comfortable navigating governance-driven environments.

What You Bring

• 12 or more years’ experience in large-scale technology delivery or program management
• Proven experience deliveringpayment infrastructure, switching platforms, or financial network integrations
• Demonstrated experience managingindustry-wide testing or ecosystem implementationsinvolving multiple external participants
• Strong background managing multi-vendor delivery environments
• Experience working with payment networks, scheme operators, or financial infrastructure providers
• Strong executive stakeholder management skills

You’ll Stand Out If You Have Skills/Experience In

• ISO 20022 implementations
• Rreal-time payments or clearing connectivity programs
• Multi-country payment ecosystem rollouts
• PMP, PRINCE2, Agile, or equivalent certifications

Leadership Profile

• Strategic, yet highly execution-focused
• Strong influencer and ecosystem orchestrator
• Structured thinker who thrives in complex, regulated environments
• Comfortable driving outcomes across multiple markets and stakeholders