NGO - Ecosystem Onboarding & Readiness Lead

Payment Network Malaysia; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

Payment Network Malaysia is seeking an experienced NGO - Ecosystem Onboarding & Readiness Lead to shape how IPSOs and ecosystem participants connect to and launch on the Nexus platform. You will build a repeatable onboarding model for a growing cross-border payments ecosystem and coordinate journeys spanning business, technology, operations, governance and compliance.

You will own end-to-end onboarding plans, lead readiness reviews, and drive actions to closure across stakeholders.

Qualifications

• 8+ years of experience across programme delivery, business operations, implementation or participant onboarding.
• Experience coordinating technology-enabled launches across complex, multi-organization stakeholder environments.
• Strong judgment across operational readiness, dependency management, risk escalation and go-live coordination.

Responsibilities

• Own integrated onboarding plans, governance forums, milestones and readiness criteria for IPSOs and ecosystem participants.
• Act as the primary coordination point across IPSOs, PayNet, NGP, vendors and internal delivery workstreams.
• Coordinate onboarding testing, defect resolution, operational preparation and go-live readiness reviews.
• Lead production cutover coordination and ensure accountable owners understand their actions, timings and escalation paths.
• Drive hypercare and early-life stabilization before transitioning the participant into steady-state operations.

Skills

Programme delivery coordination

Stakeholder management

Operational readiness

Risk escalation

Go-live coordination

Job description

NGO - Ecosystem Onboarding & Readiness Lead

• Shape how IPSOs and ecosystem participants connect to and launch on the Nexus platform
• Build a repeatable onboarding model for a growing cross-border payments ecosystem
• Coordinate complex journeys spanning business, technology, operations, governance and compliance
• Influence launch decisions by giving stakeholders a transparent view of readiness, risks and dependencies
• Help participants move from initial engagement to stable production operations with confidence

TL;DR

• Own the end-to-end onboarding and readiness journey for IPSOs and other Nexus ecosystem participants
• Build integrated onboarding plans that connect business, technical, operational and governance workstreams
• Lead readiness reviews and provide a clear view of whether participants are prepared for production launch
• Drive risks, dependencies, defects and actions to closure across internal and external stakeholders
• Coordinate testing, production cutover and post-launch stabilization without owning detailed technical implementation
• Create a scalable onboarding methodology that improves the speed, quality and predictability of future launches

Why This Role Matters

• Turn a complex, multi-party onboarding journey into a coordinated and predictable path to production
• Prevent incomplete activities, unresolved risks and cross-functional dependencies from disrupting participant launches
• Give leaders and stakeholders a reliable view of onboarding progress, launch readiness and required interventions
• Ensure business, technology, operational and governance requirements converge before go-live approval
• Strengthen the participant experience through clear ownership, disciplined communication and timely decisions
• Capture lessons from each onboarding journey to make future launches faster and more consistent

What You Will Actually Do

• Own integrated onboarding plans, governance forums, milestones and readiness criteria for IPSOs and ecosystem participants
• Act as the primary coordination point across IPSOs, PayNet, NGP, vendors and internal delivery workstreams
• Challenge workstream owners on progress, evidence and unresolved dependencies, escalating when delivery or readiness is at risk
• Coordinate onboarding testing, defect resolution, operational preparation and go-live readiness reviews
• Lead production cutover coordination and ensure accountable owners understand their actions, timings and escalation paths
• Drive hypercare and early-life stabilization before transitioning the participant into steady-state operations

Examples of This Role in Practice

• An IPSO’s technical integration is progressing, but its operational support model is incomplete: identify the readiness gap, confirm accountable owners and prevent premature go-live approval
• A critical dependency between NGP, a vendor and an internal workstream is threatening the launch date: bring the parties together, establish recovery actions and elevate the decision required
• Testing is nearing completion with several unresolved defects: clarify their operational impact and enable the appropriate owners to decide whether remediation or an accepted workaround is required
• A participant believes it is ready to launch, but required governance evidence is missing: challenge the readiness status and define what must be completed before approval
• Production cutover involves teams across multiple organizations and time zones: build a coordinated runbook with clear decision points, owners and fallback arrangements
• Early-life incidents emerge after launch: coordinate hypercare, track stabilization measures and incorporate lessons into the onboarding methodology

What Will Help You Succeed

• Bring 8+ years of experience across programme delivery, business operations, implementation or participant onboarding
• Demonstrate experience coordinating technology-enabled launches across complex, multi-organization stakeholder environments
• Apply strong judgment across operational readiness, dependency management, risk escalation and go-live coordination
• Turn incomplete or conflicting information into clear plans, decisions, ownership and executive reporting
• Influence internal and external stakeholders without relying on direct authority or owning their technical decisions
• Strengthen your fit through experience in payments, banking, fintech, scheme operations or cross-border payment ecosystems