NGO - Product Manager

Payment Network Malaysia; Malaysia; Presencial; MYR 240.000 - 380.000; Jornada completa

Descripción de la vacante

Payment Network Malaysia is seeking a principal product owner to shape the Nexus service, setting strategy, roadmap and priorities across multi-market cross-border payments. You will translate market, participant and regulatory needs into a coherent product flow and measurable outcomes.

Working directly with the CEO and ecosystem stakeholders, you will manage discovery through delivery, balancing customer value, ecosystem adoption, operational resilience and commercial sustainability, while

Formación

• Significant product-management experience in payments, fintech or financial-market infrastructure.
• Deep knowledge of real-time or instant payments, cross-border payment flows and ISO 20022.
• Strong judgment balancing customer outcomes, interoperability, risk and delivery feasibility.

Responsabilidades

• Own the product strategy, multi-year roadmap, demand-intake process and prioritization for the Nexus service.
• Translate market, regulatory and participant needs into clear requirements and acceptance criteria.
• Lead discovery through delivery and measure outcomes to drive continuous improvement.
• Collaborate with CEO, regulators, central banks and ecosystem stakeholders to shape Nexus.

Conocimientos

Product management

Payments domain knowledge

Real-time payments

Descripción del empleo

• Shape the product direction of the Nexus service as it develops into a scalable, multi-market cross-border payments proposition
• Define how Nexus creates value for IPSOs, financial institutions, payment participants and end customers across different markets
• Influence product decisions spanning real-time payments, interoperability, ISO 20022, FX and participant economics
• Work directly with the CEO, NGP, regulators, central banks and ecosystem stakeholders on decisions that shape the future of Nexus
• Build the product foundations and operating discipline that can support a larger product function as the organization grows

TL;DR

• Act as the organization’s principal product owner, setting the product strategy, roadmap and priorities for the Nexus service
• Turn scheme, market, participant and regulatory needs into coherent product outcomes and testable requirements
• Decide how competing demands are prioritized without fragmenting the overall Nexus proposition
• Lead the complete product lifecycle from discovery and business case through delivery, launch, adoption and continuous improvement
• Balance customer outcomes, ecosystem adoption, operational resilience, technical complexity and commercial sustainability
• Provide clear product recommendations to the CEO, Board, shareholders and relevant governance forums

Why This Role Matters

• Give Nexus a clear product direction that connects strategic ambition with deliverable priorities
• Ensure product decisions respond to common ecosystem needs rather than creating unsustainable market-by-market variations
• Translate complex payment rules, regulatory expectations and participant requirements into scalable capabilities
• Protect the coherence and resilience of the Nexus proposition as new markets, participants and use cases are introduced
• Connect product strategy with technology delivery, onboarding, operations, security and commercial considerations
• Use adoption, operational and performance insights to determine where the product should evolve next

What You Will Actually Do

• Own the product strategy, multi-year roadmap, demand-intake process and prioritization framework for the Nexus service
• Lead product discovery and translate scheme, market, regulatory and participant needs into clear requirements, acceptance criteria and measurable outcomes
• Manage the product backlog and make evidence-based trade-offs across strategic value, customer impact, operational risk, delivery complexity and investment
• Shape real-time and cross-border payment capabilities spanning routing, validation, ISO 20022 messaging, exceptions, returns, reconciliation, settlement and FX
• Work across NGP, IPSOs, technology, security, operations and onboarding teams to resolve product questions and validate delivered outcomes
• Monitor product adoption and performance, using participant feedback, operating data and incident insights to drive continuous improvement

Examples of This Role in Practice

• An IPSO requests a market-specific capability that could complicate the common proposition: assess the ecosystem value, implementation impact and commercial case before recommending whether it enters the roadmap
• A regulatory development affects payment transparency or transaction processing: determine the product implications and turn the requirement into a clear, prioritized delivery outcome
• Several stakeholders submit competing requests for the same release: weigh customer impact, strategic value, risk and delivery capacity, then present a transparent prioritization recommendation
• A proposed FX-enabled capability could improve adoption but introduces new operating and participant complexities: evaluate the complete proposition before recommending an investment decision
• A recurring production exception affects transactions across multiple markets: determine whether the underlying issue sits in product design, implementation or operations and drive the appropriate response
• A delivered capability meets its technical requirements but is not achieving expected adoption: investigate participant barriers and decide whether the roadmap, proposition or operating model should change

What Will Help You Succeed

• Bring significant product-management experience in payments, banking, fintech or financial-market infrastructure, including ownership of complex products from strategy through production
• Demonstrate deep knowledge of real-time or instant payments, cross-border payment flows, ISO 20022 and the end-to-end transaction lifecycle
• Apply strong product judgment across participant needs, customer outcomes, interoperability, operating resilience, commercial sustainability and technical feasibility
• Navigate payment-scheme rules, regulatory expectations and multi-market stakeholder environments with confidence
• Convert complex and sometimes conflicting inputs into clear priorities, testable requirements and defensible product decisions
• Operate comfortably as a hands-on principal product owner while influencing the CEO, Board, regulators, central banks, shareholders and senior ecosystem stakeholders