NGO - Ecosystem Onboarding & Readiness Lead

Paynet; Malaysia; Presencial; MYR 240.000 - 360.000; Jornada completa

Descripción de la vacante

BrioHR Pte Ltd is seeking a senior programme delivery professional to own end-to-end onboarding and readiness for IPSOs and Nexus ecosystem participants. You will build integrated onboarding plans connecting business, technical, operational and governance workstreams, and lead readiness reviews to ensure production launch readiness.

You will coordinate across multiple stakeholders, challenge progress, and drive actions to closure while ensuring a scalable onboarding methodology for faster,

Formación

• 8+ years of experience across programme delivery, business operations, implementation or participant onboarding.
• Experience coordinating technology-enabled launches across complex, multi-organization environments.
• Ability to manage readiness, risk escalation and go-live coordination.

Responsabilidades

• Own integrated onboarding plans, governance forums, milestones and readiness criteria for IPSOs and ecosystem participants.
• Act as the primary coordination point across IPSOs, PayNet, NGP, vendors and internal delivery workstreams.
• Challenge workstream owners on progress, evidence and unresolved dependencies, escalating when delivery or readiness is at risk.
• Coordinate onboarding testing, defect resolution, operational preparation and go-live readiness reviews.
• Lead production cutover coordination and ensure accountable owners understand their actions, timings and escalation paths.
• Drive hypercare and early-life stabilization before transitioning the participant into steady-state operations.

Descripción del empleo

Why Nexus Global Operator / Why Now

• Shape how IPSOs and ecosystem participants connect to and launch on the Nexus platform
• Build a repeatable onboarding model for a growing cross-border payments ecosystem
• Coordinate complex journeys spanning business, technology, operations, governance and compliance
• Influence launch decisions by giving stakeholders a transparent view of readiness, risks and dependencies
• Help participants move from initial engagement to stable production operations with confidence

TL;DR

• Own the end-to-end onboarding and readiness journey for IPSOs and other Nexus ecosystem participants
• Build integrated onboarding plans that connect business, technical, operational and governance workstreams
• Lead readiness reviews and provide a clear view of whether participants are prepared for production launch
• Drive risks, dependencies, defects and actions to closure across internal and external stakeholders
• Coordinate testing, production cutover and post-launch stabilization without owning detailed technical implementation
• Create a scalable onboarding methodology that improves the speed, quality and predictability of future launches

Why This Role Matters

• Turn a complex, multi-party onboarding journey into a coordinated and predictable path to production
• Prevent incomplete activities, unresolved risks and cross-functional dependencies from disrupting participant launches
• Give leaders and stakeholders a reliable view of onboarding progress, launch readiness and required interventions
• Ensure business, technology, operational and governance requirements converge before go-live approval
• Strengthen the participant experience through clear ownership, disciplined communication and timely decisions
• Capture lessons from each onboarding journey to make future launches faster and more consistent

What You Will Actually Do

• Own integrated onboarding plans, governance forums, milestones and readiness criteria for IPSOs and ecosystem participants
• Act as the primary coordination point across IPSOs, PayNet, NGP, vendors and internal delivery workstreams
• Challenge workstream owners on progress, evidence and unresolved dependencies, escalating when delivery or readiness is at risk
• Coordinate onboarding testing, defect resolution, operational preparation and go-live readiness reviews
• Lead production cutover coordination and ensure accountable owners understand their actions, timings and escalation paths
• Drive hypercare and early-life stabilization before transitioning the participant into steady-state operations

Examples of This Role in Practice

• An IPSO's technical integration is progressing, but its operational support model is incomplete: identify the readiness gap, confirm accountable owners and prevent premature go-live approval
• A critical dependency between NGP, a vendor and an internal workstream is threatening the launch date: bring the parties together, establish recovery actions and escalating the decision required
• Testing is nearing completion with several unresolved defects: clarify their operational impact and enable the appropriate owners to decide whether remediation or an accepted workaround is required
• A participant believes it is ready to launch, but required governance evidence is missing: challenge the readiness status and define what must be completed before approval
• Production cutover involves teams across multiple organizations and time zones: build a coordinated runbook with clear decision points, owners and fallback arrangements
• Early-life incidents emerge after launch: coordinate hypercare, track stabilization measures and incorporate lessons into the onboarding methodology

What Will Help You Succeed

• Bring 8+ years of experience across programme delivery, business operations, implementation or participant onboarding
• Demonstrate experience coordinating technology-enabled launches across complex, multi-organization stakeholder environments
• Apply strong judgment across operational readiness, dependency management, risk escalation and go-live coordination
• Turn incomplete or conflicting information into clear plans, decisions, ownership and executive reporting
• Influence internal and external stakeholders without relying on direct authority or owning their technical decisions
• Strengthen your fit through experience in payments, banking, fintech, scheme operations or cross-border payment ecosystems