Network Support Engineer: SLA-Driven Incident Resolution

Aminia Management Sdn Bhd

Subang Jaya

On-site

MYR 48,000 - 64,000

Full time

6 days ago

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Job summary

AMINIA MANAGEMENT SDN BHD in Subang Jaya, Selangor, is seeking a dynamic Technical Support Engineer to join our network services team. You will handle technical support and resolve client network issues, ensuring services stay up and running.

The ideal candidate holds a Bachelor’s Degree or Diploma in CS/Engineering/IT or related, with 1–2 years of experience, or fresh graduates. You should be able to work on shifts, be passionate about IT, and possess strong analytical and problem-solving

Qualifications

Bachelor’s Degree/Diploma in Computer Science/Engineering/IT Related/Mathematics or equivalents.
1-2 years of similar working experience, fresh graduates are encouraged to apply.
Able to work on shifts, on standby/on-calls basis.
Passionate about IT and technology.
Strong analytical and problem-solving skills.

Responsibilities

To provide technical support and services in resolving network issues of the clients.
To ensure the network services provided to clients are always up and operational.
To ensure incident tickets are responded and updated properly, resolved in a shortest time possible within the SLA.
To constantly update technical knowledge and skills by attending in-house and/or external courses, reading manuals, help files and other sources of knowledge.