Network Operations / Monitoring Engineer

TENTACLE SSO SDN BHD; Kuala Lumpur; Hybrid; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Hybrid work arrangement

Upskilling opportunities

Mentorship from engineers

Clear career progression

Collaborative team

Job summary

Tentacle Tech is seeking a Network Operations / Monitoring Engineer to join our growing team in Malaysia. You will monitor networks, respond to alerts, and ensure incidents are tracked and resolved with a strong focus on quality and speed.

You will work in a hybrid environment, leveraging modern monitoring tools to identify anomalies and streamline troubleshooting while collaborating with a skilled team of network professionals.

Qualifications

• 1–3 years of experience in Network Operations, NOC, Network Support or a related role.
• 5+ years of experience in Senior Network Engineer and Network Operations Engineer.
• Good understanding of LAN, WAN, TCP/IP, routing, switching, VLAN and basic network troubleshooting.
• Basic hands-on experience with routers, switches and firewalls, plus basic knowledge of Cisco networking.
• Exposure to monitoring tools such as Zabbix, Nagios, PRTG, SolarWinds, Alerta or equivalent.
• Experience creating and updating incident tickets and following established escalation procedures.
• Basic knowledge of Linux, Windows Server, Wireshark, PuTTY or SecureCRT, with good documentation and communication skills.
• Bonus: exposure to AIOps tools such as Cisco AI Network Analytics, HPE Mist/Marvis or Splunk AI Assistant

Responsibilities

• Monitor network devices, links, services and alerts through network-monitoring dashboards.
• Perform first-level troubleshooting for connectivity and performance issues across routers, switches, firewalls, LAN and WAN.
• Create, update and follow up incident tickets until resolution.
• Escalate complex issues to L2/L3 Network Engineers or relevant vendors.
• Track bandwidth utilization, device availability, latency and network-health indicators.
• Maintain daily network-health and incident reports, and support weekly/monthly availability and performance reporting.
• Use approved AI/AIOps tools, where available, to assist with alert summarization, anomaly identification and preliminary troubleshooting

Skills

LAN/WAN/TCP IP

Routing & Switching

Monitoring dashboards

Incident management

Networking fundamentals

Tools

Zabbix

Nagios

PRTG

SolarWinds

Alerta

Cisco AI Network Analytics

HPE Mist/Marvis

Splunk AI Assistant

Job description

Tentacle Tech is an IT and software development consulting company serving some of Malaysia's largest enterprises. We deliver technology solutions, software development services, and IT consulting across multiple industries. We are looking for a talented professional to join our growing team.

The Role

As a Network Operations / Monitoring Engineer, you will be the first line of defence in keeping networks in the technology sector running smoothly. You will watch over network devices, links and services, respond quickly when alerts appear, and make sure every incident is tracked, escalated and resolved properly. This is a great opportunity if you have a solid networking foundation and want to sharpen your skills with modern monitoring and AIOps tools in a hybrid working environment.

What You'll Do

• Monitor network devices, links, services and alerts through network-monitoring dashboards
• Perform first-level troubleshooting for connectivity and performance issues across routers, switches, firewalls, LAN and WAN
• Create, update and follow up incident tickets until resolution
• Escalate complex issues to L2/L3 Network Engineers or relevant vendors
• Track bandwidth utilization, device availability, latency and network-health indicators
• Maintain daily network-health and incident reports, and support weekly/monthly availability and performance reporting
• Use approved AI/AIOps tools, where available, to assist with alert summarization, anomaly identification and preliminary troubleshooting

What We’re Looking For

• 1–3 years of experience in Network Operations, NOC, Network Support or a related role
• 5+ years of experience in Senior Network Engineer and Network Operations Engineer
• Good understanding of LAN, WAN, TCP/IP, routing, switching, VLAN and basic network troubleshooting
• Basic hands-on experience with routers, switches and firewalls, plus basic knowledge of Cisco networking
• Exposure to monitoring tools such as Zabbix, Nagios, PRTG, SolarWinds, Alerta or equivalent
• Experience creating and updating incident tickets and following established escalation procedures
• Basic knowledge of Linux, Windows Server, Wireshark, PuTTY or SecureCRT, with good documentation and communication skills
• Bonus: exposure to AIOps tools such as Cisco AI Network Analytics, HPE Mist/Marvis or Splunk AI Assistant

What We Offer

• Hybrid working arrangement
• Training and upskilling opportunities to grow your networking expertise
• Mentorship from experienced engineers
• Clear career progression pathways
• A supportive, collaborative team