Hybrid Network Monitoring Engineer | AIOps Ready

Tentacle Tech; Cyberjaya; Hybrid; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Hybrid working arrangement

Training and upskilling opportunities

Mentorship from experienced engineers

Clear career progression pathways

Supportive, collaborative team

Job summary

Tentacle Tech is seeking a Network Operations / Monitoring Engineer in Malaysia. You will monitor network devices, links and services, respond to alerts, and manage incidents with a mix of traditional tools and AI/AIOps in a hybrid work setup.

Ideal candidates have 1–3 years in Network Operations, a solid grasp of LAN/WAN/TCP/IP, and hands-on experience with routers, switches and firewalls. Strong troubleshooting and documentation skills are essential.

Qualifications

• 1–3 years of experience in Network Operations, NOC or related role.
• Good understanding of LAN, WAN, TCP/IP, routing, switching, VLAN and basic troubleshooting.
• Hands-on experience with routers, switches and firewalls; basic Cisco knowledge.
• Experience with monitoring tools such as Zabbix, Nagios, PRTG, SolarWinds, Alerta or equivalents.
• Experience creating and updating incident tickets and escalation procedures.
• Basic knowledge of Linux, Windows Server, Wireshark, PuTTY or SecureCRT; good documentation and communication skills.
• Bonus: exposure to AIOps tools like Cisco AI Network Analytics, HPE Mist/Marvis or Splunk AI Assistant.

Responsibilities

• Monitor network devices, links, services and alerts through network-monitoring dashboards.
• Perform first-level troubleshooting for connectivity and performance issues across routers, switches, firewalls, LAN and WAN.
• Create, update and follow up incident tickets until resolution.
• Escalate complex issues to L2/L3 Network Engineers or relevant vendors.
• Track bandwidth utilisation, device availability, latency and network-health indicators.
• Maintain daily network-health and incident reports, and support weekly/monthly availability and performance reporting.
• Use approved AI/AIOps tools, where available, to assist with alert summarisation, anomaly identification and preliminary troubleshooting.

Skills

LAN/WAN/TCP/IP

Routing & Switching

Incident tickets

Basic Cisco networking

Linux/Windows basics

Communication skills

Tools

Zabbix

Nagios

PRTG

SolarWinds

Alerta

Wireshark

PuTTY/SecureCRT

Job description

Tentacle Tech is seeking a Network Operations / Monitoring Engineer in Malaysia. You will monitor network devices, links and services, respond to alerts, and manage incidents with a mix of traditional tools and AI/AIOps in a hybrid work setup.

Ideal candidates have 1–3 years in Network Operations, a solid grasp of LAN/WAN/TCP/IP, and hands-on experience with routers, switches and firewalls. Strong troubleshooting and documentation skills are essential.