Hybrid Network Operations Engineer — Upskill with AI Monitoring

TENTACLE SSO SDN BHD; Kuala Lumpur; Hybrid; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Hybrid work arrangement

Upskilling opportunities

Mentorship from engineers

Clear career progression

Collaborative team

Job summary

Tentacle Tech is seeking a Network Operations / Monitoring Engineer to join our growing team in Malaysia. You will monitor networks, respond to alerts, and ensure incidents are tracked and resolved with a strong focus on quality and speed.

You will work in a hybrid environment, leveraging modern monitoring tools to identify anomalies and streamline troubleshooting while collaborating with a skilled team of network professionals.

Qualifications

• 1–3 years of experience in Network Operations, NOC, Network Support or a related role.
• 5+ years of experience in Senior Network Engineer and Network Operations Engineer.
• Good understanding of LAN, WAN, TCP/IP, routing, switching, VLAN and basic network troubleshooting.
• Basic hands-on experience with routers, switches and firewalls, plus basic knowledge of Cisco networking.
• Exposure to monitoring tools such as Zabbix, Nagios, PRTG, SolarWinds, Alerta or equivalent.
• Experience creating and updating incident tickets and following established escalation procedures.
• Basic knowledge of Linux, Windows Server, Wireshark, PuTTY or SecureCRT, with good documentation and communication skills.
• Bonus: exposure to AIOps tools such as Cisco AI Network Analytics, HPE Mist/Marvis or Splunk AI Assistant

Responsibilities

• Monitor network devices, links, services and alerts through network-monitoring dashboards.
• Perform first-level troubleshooting for connectivity and performance issues across routers, switches, firewalls, LAN and WAN.
• Create, update and follow up incident tickets until resolution.
• Escalate complex issues to L2/L3 Network Engineers or relevant vendors.
• Track bandwidth utilization, device availability, latency and network-health indicators.
• Maintain daily network-health and incident reports, and support weekly/monthly availability and performance reporting.
• Use approved AI/AIOps tools, where available, to assist with alert summarization, anomaly identification and preliminary troubleshooting

Skills

LAN/WAN/TCP IP

Routing & Switching

Monitoring dashboards

Incident management

Networking fundamentals

Tools

Zabbix

Nagios

PRTG

SolarWinds

Alerta

Cisco AI Network Analytics

HPE Mist/Marvis

Splunk AI Assistant

Job description

Tentacle Tech is seeking a Network Operations / Monitoring Engineer to join our growing team in Malaysia. You will monitor networks, respond to alerts, and ensure incidents are tracked and resolved with a strong focus on quality and speed.

You will work in a hybrid environment, leveraging modern monitoring tools to identify anomalies and streamline troubleshooting while collaborating with a skilled team of network professionals.