Network Operations / Monitoring Engineer

Tentacle Tech; Cyberjaya; Hybrid; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Hybrid working arrangement

Training and upskilling opportunities

Mentorship from experienced engineers

Clear career progression pathways

Supportive, collaborative team

Job summary

Tentacle Tech is seeking a Network Operations / Monitoring Engineer in Malaysia. You will monitor network devices, links and services, respond to alerts, and manage incidents with a mix of traditional tools and AI/AIOps in a hybrid work setup.

Ideal candidates have 1–3 years in Network Operations, a solid grasp of LAN/WAN/TCP/IP, and hands-on experience with routers, switches and firewalls. Strong troubleshooting and documentation skills are essential.

Qualifications

• 1–3 years of experience in Network Operations, NOC or related role.
• Good understanding of LAN, WAN, TCP/IP, routing, switching, VLAN and basic troubleshooting.
• Hands-on experience with routers, switches and firewalls; basic Cisco knowledge.
• Experience with monitoring tools such as Zabbix, Nagios, PRTG, SolarWinds, Alerta or equivalents.
• Experience creating and updating incident tickets and escalation procedures.
• Basic knowledge of Linux, Windows Server, Wireshark, PuTTY or SecureCRT; good documentation and communication skills.
• Bonus: exposure to AIOps tools like Cisco AI Network Analytics, HPE Mist/Marvis or Splunk AI Assistant.

Responsibilities

• Monitor network devices, links, services and alerts through network-monitoring dashboards.
• Perform first-level troubleshooting for connectivity and performance issues across routers, switches, firewalls, LAN and WAN.
• Create, update and follow up incident tickets until resolution.
• Escalate complex issues to L2/L3 Network Engineers or relevant vendors.
• Track bandwidth utilisation, device availability, latency and network-health indicators.
• Maintain daily network-health and incident reports, and support weekly/monthly availability and performance reporting.
• Use approved AI/AIOps tools, where available, to assist with alert summarisation, anomaly identification and preliminary troubleshooting.

Skills

LAN/WAN/TCP/IP

Routing & Switching

Incident tickets

Basic Cisco networking

Linux/Windows basics

Communication skills

Tools

Zabbix

Nagios

PRTG

SolarWinds

Alerta

Wireshark

PuTTY/SecureCRT

Job description

Network Operations / Monitoring Engineer

As a Network Operations / Monitoring Engineer, you will be the first line of defence in keeping networks in the technology sector running smoothly. You will watch over network devices, links and services, respond quickly when alerts appear, and make sure every incident is tracked, escalated and resolved properly. This is a great opportunity if you have a solid networking foundation and want to sharpen your skills with modern monitoring and AIOps tools in a hybrid working environment.

Key responsibilities

Monitor network devices, links, services and alerts through network-monitoring dashboards

Perform first-level troubleshooting for connectivity and performance issues across routers, switches, firewalls, LAN and WAN

Create, update and follow up incident tickets until resolution

Escalate complex issues to L2/L3 Network Engineers or relevant vendors

Track bandwidth utilisation, device availability, latency and network-health indicators

Maintain daily network-health and incident reports, and support weekly/monthly availability and performance reporting

Use approved AI/AIOps tools, where available, to assist with alert summarisation, anomaly identification and preliminary troubleshooting

About you

1–3 years of experience in Network Operations, NOC, Network Support or a related role

Good understanding of LAN, WAN, TCP/IP, routing, switching, VLAN and basic network troubleshooting

Basic hands‑on experience with routers, switches and firewalls, plus basic knowledge of Cisco networking

Exposure to monitoring tools such as Zabbix, Nagios, PRTG, SolarWinds, Alerta or equivalent

Experience creating and updating incident tickets and following established escalation procedures

Basic knowledge of Linux, Windows Server, Wireshark, PuTTY or SecureCRT, with good documentation and communication skills

Bonus: exposure to AIOps tools such as Cisco AI Network Analytics, HPE Mist/Marvis or Splunk AI Assistant

About us

Tentacle Tech is an IT and software development consulting company serving some of Malaysia's largest enterprises. We deliver technology solutions, software development services, and IT consulting across multiple industries.

Hybrid working arrangement

Training and upskilling opportunities to grow your networking expertise

Mentorship from experienced engineers

Clear career progression pathways

A supportive, collaborative team

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Monitoring Engineer?
• Which of the following types of qualifications do you have?
• How much notice are you required to give your current employer?

Tentacle Technologies was founded in November 2001 with humble beginnings. Headquartered in Malaysia, today we operate in countries like Singapore, India and the Philippines. Our core services are Business Consulting, Software Development, Quality Assurance & IT solutions in Digital Transformation. We are techies with the right techniques to revamp businesses!

Unlike most of the tech companies that have been around since 2000’s, Tentacle Technologies understands the evolution of technology and accepts it as an integral part of future businesses. Our journey started sixteen years ago and our passion for technology has created a positive impact. From what started as a small team, we have grown to a team of 350 employees globally.

A dozen years in business, never lost a client, 350+ technology professional on board, more than 100 client partnerships, do we have to say more?

Tentacle Technologies was founded in November 2001 with humble beginnings. Headquartered in Malaysia, today we operate in countries like Singapore, India and the Philippines. Our core services are Business Consulting, Software Development, Quality Assurance & IT solutions in Digital Transformation. We are techies with the right techniques to revamp businesses!

Unlike most of the tech companies that have been around since 2000’s, Tentacle Technologies understands the evolution of technology and accepts it as an integral part of future businesses. Our journey started sixteen years ago and our passion for technology has created a positive impact. From what started as a small team, we have grown to a team of 350 employees globally.

A dozen years in business, never lost a client, 350+ technology professional on board, more than 100 client partnerships, do we have to say more?

Tentacle Technologies was founded in November 2001 with humble beginnings. Headquartered in Malaysia, today we operate in countries like Singapore, India and the Philippines. Our core services are Business Consulting, Software Development, Quality Assurance & IT solutions in Digital Transformation. We are techies with the right techniques to revamp businesses!

Unlike most of the tech companies that have been around since 2000’s, Tentacle Technologies understands the evolution of technology and accepts it as an integral part of future businesses. Our journey started sixteen years ago and our passion for technology has created a positive impact. From what started as a small team, we have grown to a team of 350 employees globally.

A dozen years in business, never lost a client, 350+ technology professional on board, more than 100 client partnerships, do we have to say more?