Network Engineer — Remote & Onsite Troubleshooting

IP CORE SDN. BHD.; Kuala Lumpur; Hybrid; MYR 36,000 - 60,000; Full time

Job summary

IP CORE SDN. BHD. is seeking a Network Engineer to join our team. This role provides both remote and onsite technical support, resolves customer tickets, and ensures smooth network and security operations.

The ideal candidate has 1–3 years in network engineering or technical support, strong troubleshooting, communication skills, and a proactive approach. Travel to client premises may be required.

Qualifications

• Diploma/Degree in Information Technology, Computer Science, or a related field.
• Minimum 1–3 years of experience in network engineering or technical support roles.
• Certifications such as CCNA, CompTIA Network+, or equivalent is an advantage.
• Willing to travel and possess own transport.
• We offer tailored and comprehensive managed internet services, including:

Responsibilities

• Understand customer network/security implementations and technical requirements.
• Analyze, troubleshoot, and consult on technical issues for customers.
• Implement changes or workarounds to address technical issues.
• Document daily tasks and compile reports for team sharing.
• Serve as the escalation point for major support and troubleshooting to resolve issues.
• Travel to customer premises to perform tasks as required.
• Undertake additional responsibilities as assigned.

Skills

TCP/IP

Routing

Switching

Firewalls

VPN

Analytical skills

Communication

Education

Diploma/Degree in IT

Job description

IP CORE SDN. BHD. is seeking a Network Engineer to join our team. This role provides both remote and onsite technical support, resolves customer tickets, and ensures smooth network and security operations.

The ideal candidate has 1–3 years in network engineering or technical support, strong troubleshooting, communication skills, and a proactive approach. Travel to client premises may be required.