NBI Sales Engineer

Trane Technologies plc; Penang; Presencial; MYR 60.000 - 120.000; Jornada completa

Descripción de la vacante

Trane Technologies plc in Penang, Malaysia seeks an NBI Sales Engineer to drive customer engagement, strengthen key accounts, and support profitable growth across NBI accounts. You will serve as the strategic customer interface, coordinating with sales, engineering, service and operations to deliver value-added solutions, identify opportunities, and expand revenue within existing and new customers.

Maintain service standards throughout the lifecycle, from opportunity development through

Formación

• Bachelor’s degree in business, engineering or related discipline.
• 2+ years direct sales experience in HVAC or related field.
• Strong account management and customer-facing skills.
• Familiarity with Trane products and installed bases is a plus.

Responsabilidades

• Act as the primary relationship owner for NBI customers and ensure a professional experience.
• Develop and sustain relationships to support retention and account growth.
• Drive engagement across pre-sales, sales follow-up, and after-sales service.
• Collaborate with sales, engineering, service, and operations for seamless execution.
• Support after-sales service excellence and address customer concerns.
• Identify opportunities within accounts for cross-sell and expansion.
• Deliver assigned sales targets through disciplined account management.
• Maintain a healthy pipeline across installed bases to drive revenue.
• Leverage HVAC expertise to align customer needs with offerings.
• Document interactions, quotations, and pipeline activities.

Conocimientos

HVAC knowledge

Account management

Cross-functional collaboration

Customer relationship management

Communication skills

Sales support

MS Office

Educación

Bachelor’s degree in Business/Engineering

Herramientas

CRM software

Microsoft Office

Descripción del empleo

The NBI Sales Engineer is responsible for driving customer engagement, strengthening key account relationships, and supporting profitable business growth across NBI accounts. This role serves as a strategic customer interface, ensuring a high standard of service delivery throughout the customer lifecycle, from opportunity development through after-sales support.

The incumbent will play an important role in identifying commercial opportunities, supporting customer retention, and contributing to revenue growth by developing strong customer partnerships and delivering value-added solutions. The ideal candidate will bring HVAC industry knowledge, commercial acumen, and the ability to collaborate effectively across sales, engineering, service, and operations functions. Familiarity with Trane products and experience working across both Trane installed base and non-Trane installed base customers will be highly valued.

Key Responsibilities

• Act as the primary relationship owner for NBI customers, ensuring a professional, responsive, and solutions-oriented customer experience
• Develop and sustain strong customer relationships to support long-term retention, account growth, and customer satisfaction
• Drive customer engagement across the full lifecycle, including pre-sales coordination, commercial follow-up, and after-sales service support
• Partner closely with internal stakeholders across sales, engineering, service, operations, and finance to ensure seamless execution and issue resolution
• Support after-sales service excellence by proactively following up on delivered products and services, addressing customer concerns, and ensuring service satisfaction
• Identify, qualify, and develop business opportunities within existing accounts to support cross-sell, upsell, and account expansion initiatives
• Deliver assigned sales targets through disciplined account management, opportunity conversion, and customer-focused commercial execution
• Build and maintain a healthy sales pipeline across Trane installed base and non-Trane installed base customers to drive sustainable revenue growth
• Leverage HVAC expertise and knowledge of Trane products to support solution discussions and align customer requirements with appropriate offerings
• Identify potential opportunities with existing and new customers and update customers on Service Valued Added Offering, such as TCS, AFD retrofit etc.
• Understand customers / Vertical Market Needs and determines pricing and selling strategies.
• Prepare and review contract terms and conditions using standard Trane templates when applicable.
• Collaborate with sales and engineering teams to develop commercially and technically aligned customer solutions
• Monitor account performance, customer activity, sales progress, and service issues, providing timely reporting and actionable insights
• Maintain accurate and up-to-date records of customer interactions, quotations, pipeline activity, and account development plans

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Mechanical Engineering, or a related discipline
• At least 2 years’ direct sales experience. Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be essential.
• Proven experience in customer management, account development, sales support, consulting, or other customer-facing commercial roles
• Experience within the HVAC industry is preferred
• Familiarity with Trane products and solutions is preferred
• Combined exposure to sales and engineering environments will be considered a strong advantage
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Demonstrated ability to manage customer relationships and drive commercial outcomes in a cross-functional environment
• Strong communication, stakeholder management, and interpersonal skills and able to work independently and collaborate with multi-functional teams
• Proficiency in Microsoft Office and customer relationship management tools