National Road Logistics Customer Care & Operations Specialist

Kuehne Nagel; Seberang Perai; Presencial; MYR 54.000 - 80.000; Jornada completa

Descripción de la vacante

Kuehne+Nagel Malaysia is seeking a Road Logistics Customer Care & Operations Specialist to manage order entry, processing, and coordination with internal teams to ensure timely delivery and service quality.

You will track shipments, update customers, resolve issues, and support sales efforts while maintaining accurate records. This role requires strong communication in English and Malay, multitasking, and proficient use of Microsoft Office.

Formación

• Diploma or equivalent required.
• Excellent communication in English and Malay.
• Ability to manage multiple tasks and priorities.
• Proficient in Microsoft Office.

Responsabilidades

• Manage order entry and processing to ensure the smooth operation.
• Coordinate with internal teams to ensure timely and accurate delivery of services.
• Track shipments and provide updates to customers.
• Ensure that customer orders meet delivery deadlines, service quality, and regulatory standards.
• Resolve customer complaints or issues in a timely manner, escalating to management as needed.
• Ensure that customers are kept informed about the status of their orders or shipments.
• Maintain accurate records of customer interactions, sales activities, and service issues.
• Prepare reports on customer feedback, sales performance, and potential areas for improvement.
• Assist in tracking KPIs to measure customer service success.
• Work closely with other departments (logistics, finance, and operations) to ensure smooth customer experience.

Conocimientos

Strong communication

Interpersonal skills

English & Malay

Multitasking

Problem solving

Conflict resolution

Educación

Diploma

Herramientas

Microsoft Office

Descripción del empleo

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Road Logistics Customer Care & Operations Specialist is responsible for managing, process and provide solution to customer, ensuring the smooth execution of services, and supporting sales efforts to drive business growth. This role will require a combination of customer service, sales support, and logistics coordination to with customer, shipper, agents and our internal team.

How you create impact

• Manage order entry and processing to ensure the smooth operation.
• Coordinate with internal teams to ensure timely and accurate delivery of services.
• Track shipments and provide updates to customers.
• Ensure that customer orders meet delivery deadlines, service quality, and regulatory standards.
• Resolve customer complaints or issues in a timely manner, escalating to management as needed.
• Ensure that customers are kept informed about the status of their orders or shipments.
• Maintain accurate records of customer interactions, sales activities, and service issues.
• Prepare reports on customer feedback, sales performance, and potential areas for improvement.
• Assist in tracking KPIs to measure customer service success.
• Work closely with other departments (logistics, finance, and operations) to ensure smooth customer experience.

What we would like you to bring

• Minimum Diploma
• Strong communication and interpersonal skills.
• Able to communicate in English and Malay.
• Ability to handle multiple tasks and manage priorities.
• Proficient in Microsoft Office
• Problem-solving and conflict resolution skills.

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.