Customs Specialist - City Zone Express

Kuehne+Nagel; George Town; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Global exposure

People-centric culture

Learning & development

Innovation & sustainability

Rewards & recognition

Stability with agility

Job summary

Kuehne+Nagel in Penang, Malaysia is seeking a Customs Operations Specialist to ensure smooth and compliant customs activities for shipments. You will work across documents, systems, inspections, and third-party papers to support timely clearance and regulatory compliance.

The role requires a bachelor's degree and 2–3 years in customs or logistics, with strong communication and problem-solving skills to manage diverse stakeholders in a fast-paced environment.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, International Business, or related field.
• 2–3 years of experience in customs operations, freight forwarding, or logistics.
• Strong knowledge of customs procedures, tariff classification, import/export rules.
• Excellent communication, problem-solving and stakeholder management.

Responsibilities

• Submit customs declarations and related activities to ensure timely clearance.
• Perform end-to-end customs activities including document checks and data entry.
• Oversee loading/unloading activities and coordinate with parties and surveys.
• Respond to customs inquiries and resolve disputes over tariff codes.
• Create SOPs, identify risks and provide trainings when required.
• Attend to customs examinations and ensure certifications are valid.
• Monitor day-to-day performance of customs-related suppliers.
• Arrange product re-classification with customs ruling department when needed.

Skills

Communication

Problem solving

Stakeholder management

Education

Bachelor's Degree in Logistics / SCM

Job description

It’s more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

You will be part of our Road Logistics team, adding your customs expertise + skills to the delivery of customer + operational excellence.

You will be responsible for the smooth + compliant operations of all customs-related activities while keeping abreast of updated customs related regulations. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.

How you create impact

• To submit customs declaration form(s) + complete related activities as required by the government, facilitating timely clearance of all shipments.
• To perform end-to-end customs activities, including but not limited to checking of documents, entering data in relevant systems, inspections of goods, clearance + third-party documents.
• To oversee loading + unloading activities, expedite any defects to relevant parties + follow up with necessary surveys.
• To respond to customs-related inquiries + resolve disputes, including tariff codes between customers + regulatory officers.
• To create standard operating procedures, identify business risks + provide trainings whenever required.
• To attend to customs examinations + ensure relevant certifications are valid.
• To monitor day-to-day performance of customs-related suppliers.
• To arrange for product re-classification with customs ruling department if required.

Penang Office: 118, Jalan Perusahaan, Bukit Tengah, 14000 Simpang Ampat, Pulau Pinang, Malaysia

Work arrangement 2 shifts - 7 Days a Week (Monday – Sunday) - Shift changes every 1 month

Shift 1: 8:00 AM – 3:30 PM

Shift 2: 3:30 PM – 11:00 PM

What we would like you to bring

• Bachelor's Degree in Logistics, Supply Chain Management, International Business, or a related field.
• Minimum 2–3 years of experience in customs operations, freight forwarding, or logistics environment.
• Sound knowledge of customs procedures, tariff classification, import/export regulations, and trade compliance requirements.
• Excellent communication, problem-solving, and stakeholder management skills with the ability to work in a fast-paced operational environment.

What's in it for you

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.