National Air Logistics Gateway Operations Manager

Kuehne+Nagel; Shah Alam; On-site; MYR 180,000 - 240,000; Full time

Benefits offered by this job

Global exposure

People-centric culture

Learning & Development

Innovation & Sustainability

Rewards & Recognition

Stability with agility

Job summary

Kuehne+Nagel is seeking an Air Logistics Gateway Operations Manager in Malaysia. You will lead the gateway team, optimize capacity and ensure timely, secure movement of goods across the gateway network.

Collaborate with the global KN community to standardize practices and drive improvements, while maintaining strong customer focus and SLA adherence.

Qualifications

• Experience leading gateway operations in logistics or freight forwarding.
• In-depth knowledge of air freight and airport processes.
• Strong analytical, financial and problem-solving abilities.
• Excellent negotiation and decision-making skills.
• Ability to translate market trends into profitable opportunities.

Responsibilities

• Lead the Gateway Operations team and ensure delivery against SLAs.
• Optimize utilization of procured capacity and drive efficiency through automation.
• Coordinate outbound and inbound freight at the Gateway location with internal/external partners.
• Collaborate with KN Global Gateway network to share best practices and drive process improvements.
• Ensure operations comply with carrier requirements, security and safety standards.

Skills

Leadership

Negotiation

Resilience

Decision making

Market awareness

Air freight knowledge

Analytical thinking

Procurement techniques

MS Office

Tools

MS Office Suite

Excel

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Air Logistics Gateway Operations Manager is responsible for leading the operations of local gateways and their teams. This role involves utilizing procured fixed capacity, optimizing cargo flows, and enhancing the commercial outcomes of gateway activities. Additionally, the position is accountable for meeting agreed Service Level Agreements (SLAs), fulfilling customer demands, procuring spot capacity when necessary, and enabling growth.

How you create impact

• Leading the Gateway Operations team
• Actively involve in KNs Global Gateway network, following the Gateway standards, by sharing best practices, contribute to process enhancements, assessing internal ways of working, identify and share needed demands.
• Manage the utilization of procured capacity to KNs benefit in adherence with customer SLAs and our internal carrier management guidelines, procure spot capacity where needed
• Ensuring operations in accordance with carrier requirements, security and safety regulations.
• Accountability for the Gateway P/L statement
• Drive efficiency by leveraging automation, standardization and GS utilization.
• Lead the day to day Gateway operations including staff planning and coordination with internal/external suppliers .
• Coordinate, plan, and execute the arrangements for outbound and inbound freight of/into the Gateway location. This includes close involvement/alignment with the local O-community for ground transportation.
• Collaborate closely with the global X-Community to identify and create solutions leveraging the KN network and enhancing it where needed.
• Ensure optimal processes and cargo flow in close collaboration with the O-team, through usage of digital solutions, education of the team and on-going reviews.
• Support and collaborate with CCL, OCC and development teams for incumbent business, implementations, as well as RFQs

What we would like you to bring

• Excellent leadership skills
• Strong negotiation skills
• Resilience to stress
• Strong decision-making capabilities and high accountability; ability and willingness to decide on the basis of agreed criteria and to make decisions also in difficult situations
• Ability to recognize industry and market trends and developments and to translate them into profitable business opportunities.
• In-depth knowledge of air freight as well as airport processes
• Strong analytical, financial, and problem-solving skills
• Sourcing and procurement techniques
• Proficiency in MS Office Suite, i.e. Excel, Word, PowerPoint

What's in it for you

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.