Operation Support Specialist

Decode Group; Kuala Lumpur; On-site; MYR 60,000 - 95,000; Full time

Job summary

Decode Group in Kuala Lumpur is seeking a diligent finance operations specialist to handle daily deposits and withdrawals, affiliate payments, account openings/closures, and broad payment processing tasks.

You will review business payment requests for policy compliance, track vendor payments, monitor account activity for potential fraud, coordinate with banks and auditors, and assist with journal entries and month-end closing while ensuring regulatory compliance.

Qualifications

• Hands-on with day-to-day finance operations.
• Ability to excel in a fast-paced environment with tight deadlines.
• Proficiency with Microsoft Office.
• Independent and eager to learn.
• Willingness to work flexible hours.
• Proficient in Mandarin and English (written and spoken).
• Experience in financial related industry recommended.

Responsibilities

• Perform daily execution of tasks relating to client deposits, client withdrawals, affiliate withdrawals, account opening/maintenance and closures.
• Review payment requests from businesses to ensure that they comply with policies and procedures.
• Track payments to vendors and review payment status to identify issues during processing.
• Review account activity to determine whether any fraudulent activity has occurred.
• Process checks, money orders, credit card payments, wire transfers, and other forms of payment.
• Coordinate with banks, auditors, and other parties involved in the payment process.
• Perform end-to-end reconciliations and reporting for collection by partners and transaction processing partners.
• Assist in finance related matters such as preparation of journal and month end closing for finance reporting team.
• Ensuring company operates in accordance with regulatory requirement as adopted and mandated by business.
• Reconcile with third party payment service providers on client deposits and withdrawals

Skills

Multi-tasking

Fast-paced environment

Independent worker

Mandarin (written & spoken)

English (written & spoken)

MS Office

Tools

Microsoft Office Suite

Job description

• Performing the daily execution of tasks relating to client deposits, client withdrawals, affiliate withdrawals, account opening/maintenance and closures
• Reviewing payment requests from businesses to ensure that they comply with policies an procedures.
• Tracking payments to vendors and reviewing payment status to identify any issues that may have occurred during processing.
• Reviewing account activity to determine whether any fraudulent activity has occurred.
• Processing checks, money orders, credit card payments, wire transfers, and other forms of payment
• Coordinating with banks, auditors, and other parties involved in the payment process.
• Perform end-to-end reconciliations and reporting for collection by partners and transaction processing partners.
• Assist in finance related matters such as preparation of journal and month end closing for finance reporting team.
• Ensuring company operates in accordance with regulatory requirement as adopted and mandated by business.
• Reconcile with third party payment service providers on client deposits and withdrawals

The Ideal Candidate:-

• Hand on and perform day to day operations.
• Ability to excel in a fast-paced environment where multi-tasking and short timelines are met with ability to deliver consistent results.
• Proficiency with Microsoft Office.
• Independent and always have the hunger to work and learn.
• Willingness to work flexible hours
• Proficient in BOTH written and spoken Mandarin and English.
• Experience in financial related industry is highly recommended.