Museum Retail Specialist: Merchandising & Customer Experience

Adecco Staffing Recruitment; Kuala Lumpur; On-site; MYR 39,000 - 56,000; Full time

Benefits offered by this job

Basic salary up to RM5,000

Career growth opportunities

Unique museum and cultural work enviro

Job summary

Adecco Staffing Recruitment is seeking a Retail Associate for a museum retail setting in Kuala Lumpur. You will deliver exceptional customer service, assist customers, and support sales targets while maintaining appealing merchandising displays.

Opportunities span junior to senior levels, with a focus on guest engagement, retail operations, and inventory control in a dynamic, culturally rich environment.

Qualifications

• Diploma in Business, Retail Management, Tourism, Hospitality, or related field.
• 1-2 years of retail or customer service experience for Junior role; internship or part-time experience considered.
• 3-5 years of retail, merchandising, or customer service experience for Senior role; experience in museums, galleries, lifestyle brands, tourism or cultural institutions preferred.

Responsibilities

• Deliver outstanding customer service and enhance visitors' shopping experience.
• Assist customers with product inquiries, recommendations, and purchases.
• Support sales targets and contribute to overall store performance.
• Handle customer feedback and resolve issues professionally.
• Operate POS systems and process cash, card, and e-payment transactions accurately.
• Ensure proper cash handling and compliance with retail procedures.
• Support the Retail Manager in day-to-day retail operations.
• Receive, tag, replenish, and organize merchandise.
• Monitor stock levels and maintain inventory accuracy.
• Create and maintain attractive visual merchandising displays.
• Ensure the retail space is clean, organized, and aligned with brand standards.
• Assist with daily and weekly sales reports.
• Support retail campaigns, promotions, and special events.
• Guide and mentor junior team members where applicable.

Skills

Customer service

Communication

Merchandising

Stock management

Team mentoring

Education

Diploma in Business, Retail Management, Tourism, Hospitality, or related fields

Tools

POS systems

Job description

Adecco Staffing Recruitment is seeking a Retail Associate for a museum retail setting in Kuala Lumpur. You will deliver exceptional customer service, assist customers, and support sales targets while maintaining appealing merchandising displays.

Opportunities span junior to senior levels, with a focus on guest engagement, retail operations, and inventory control in a dynamic, culturally rich environment.